Dispatcher, Transportation

Now Hiring a Dispatcher serving West Hartford Public Schools

West Hartford, CT

Schedule: Monday through Friday, 6:00 a.m. to 2:30 p.m.
Pay: $28.00 to $31.00 per hour
Supporting: West Hartford Public Schools

At First Student, our Dispatchers reflect our commitment to safety, reliable service, and strong customer support. This position is at the center of the location's daily operations, coordinating buses and drivers, monitoring routes, and helping the team respond quickly when plans change.

If you have transportation, terminal operations, dispatch, or high-volume call center experience and are comfortable making decisions in a fast-paced environment, this is an opportunity to put those skills to work supporting West Hartford Public Schools.

• Competitive pay of $28.00 to $31.00 per hour
• Consistent Monday through Friday day-shift schedule
• Tremendous career advancement opportunities across North America
• Positive, safety-focused, and team-oriented work environment
• Training and opportunities for continued professional development
• The opportunity to support students, families, drivers, and the West Hartford community

• Oversee daily routes and bus schedules
• Coordinate driver assignments and route coverage
• Monitor service throughout the day and help maintain on-time performance
• Communicate route updates, delays, and service changes to drivers and location leadership
• Handle a high volume of phone and radio communications
• Counsel and coach drivers and monitors
• Receive scheduling concerns and driver complaints and report them to the appropriate operations leader
• Serve as a primary communication liaison with West Hartford Public Schools
• Help resolve student pick-up, drop-off, and route-related concerns
• Maintain accurate dispatch logs, route information, and operational records
• Assist with charter reservations, billing, driver payroll, or related administrative responsibilities when assigned
• Provide backup driving or clerical support when needed
• Complete special projects and reports
• Assist with the supervision of daily location operations

• Three to five years of relevant experience preferred
• Previous transportation dispatch, terminal operations, driver, logistics, or high-volume call center experience strongly preferred
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Strong verbal and written communication skills
• Excellent customer service and conflict-resolution abilities
• Ability to remain calm and make sound decisions during service disruptions
• Ability to manage multiple priorities under time constraints and deadlines
• Strong computer skills and the ability to learn transportation and dispatch systems
• Dependable attendance and punctuality
• Ability to work effectively with drivers, monitors, school district contacts, families, and location leadership
• Valid driver's license and the ability to perform backup driving duties as required

This position is subject to DOT drug testing and physical requirements. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

As a Dispatcher, you will help keep West Hartford's transportation operation organized, responsive, and focused on safety. Your work will directly support the drivers and monitors who serve students and families every school day.

First Student is an equal opportunity employer. We strive to attract and retain a diverse workforce and are committed to fostering an inclusive workplace where all employees are valued and respected. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic. First Student maintains a drug-free workplace and complies with all applicable federal, state, and local employment laws.

Language Requirement
This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies…