Lead Administrative Assistant​/Office Manager

The primary function of the Administrative Assistant/Office Manager is to assist Shoreline Wellness Center and Shoreline Wellness Behavioral Health Clinic staff in coordinating client care and managing administrative staff, under the guidance of the Management team/department heads. The Lead Administrative Assistant will facilitate the coordination of client mental health treatment with the interdisciplinary team and provide support to administrative and clinical staff.

• Schedule, reschedule, and cancel patient appointments
• Triage telephone calls from new, existing, and former patients, as well as providers and community organizations
• Monitor clinician caseloads and availability
• Help train and set up new employees/interns in the administrative office
• Review and fax the requested medical records
• Check voicemail boxes and follow up with clients, providers, etc.
• Assist in verifying patient insurance and eligibility, collect copayments and deductibles
• Promote administrative policies to ensure the quality of care
• Demonstrate excellent customer service in all interactions
• Manage the office administrative teams
• Other duties as assigned

• Proficiency in using computers and programs, including Google Suite, Microsoft Suite, and the Electronic Health Records (EHR) system
• Excellent customer service and problem‑solving skills
• Knowledge of HIPAA and Mandated Reporter clauses
• Excellent written and oral communication skills
• Strong organizational skills
• Clinical skills preferred
• An ideal candidate will have experience working in behavioral health settings and/or a Bachelor's degree in Psychology/Social Work/Sociology.

Full‑time, Monday through Friday. Evenings required until 8 PM, Mondays–Thursdays. Some flexibility in the schedule. This position is in‑person.