Customer Quality Engineer

Element Solutions

Equal Opportunity

Employer:

Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation

Challenge Yourself and Impact the Future!

Mac Dermid Alpha Electronics Solutions, a business segment of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability and sustainability in electronic materials.

• Wafer Level Packaging – Revolutionizing wafer fabrication processes for enhanced efficiency and performance
• Circuitry Solutions – Tailored solutions to meet the dynamic demands of modern circuitry
• Electronics Assembly Solutions – Innovating semiconductor, surface mount technology, and power electronics assembly for unparalleled reliability
• Advanced Materials and Joining – Engineering polymer and metal joining solutions for optimally performing circuits
• Film & Smart Surface Solutions – Transforming electronics with cutting‑edge materials and technologies for enhanced functionality and reliability
• Micromax – Elevating electronics through high‑performing, specialized inks and pastes

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, infrastructure, and AI, Mac Dermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high‑quality solutions and technical services enables the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

We embody the 'Elements of our Culture' – our five C’s;
Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization and are embraced by employees in their interactions with customers, colleagues, and other stakeholders to drive financial performance and create a rewarding work environment.

The Customer Quality Engineer is the primary customer‑facing quality representative for key and strategic accounts, responsible for managing all customer quality matters and maintaining strong, professional relationships. This role translates customer requirements into actionable plans for internal Quality, Engineering, Operations, and Product teams, ensuring alignment with customer expectations, quality agreements, and ISO/IATF standards.

The CQE owns customer quality performance, including complaints, audits, new product introductions, and product/process changes. They lead structured problem‑solving efforts (8D, CAPA, RCA), communicate progress and outcomes clearly, and ensure corrective actions address both technical issues and customer impact. This role requires strong cross‑functional collaboration, effective communication across diverse stakeholders, and the ability to perform in high‑pressure situations. The CQE proactively manages risk, supports product stewardship and change management, and partners with commercial teams to protect and grow business while maintaining customer confidence.

• Serve as the primary quality interface for assigned strategic and global customers, building trusted relationships across engineering, supply chain, quality, and leadership levels.
• Lead Voice‑of‑Customer (VOC) activities, including scorecards, customer quality agreements, and internal communications to ensure applicable awareness.
• Own customer excursions and complaints from intake through closure, ensuring timely containment, robust root‑cause analysis, and effective corrective and preventive actions (8D, CAPA, RCA).
• Participate in and support Line of Business team for the respective product or product group supporting strategic account. Support the execution of product launches.
• Communicate and manage Product & Process Change Notifications, manage samples and data requests and gather customer approval.
• Lead audit activities for customers including pre‑audit checklists, and post audit action items.
• Support communication on behalf of engineering and quality functions (i.e. SPC, specifications, gage studies, customer complaints) as assigned and required by strategic accounts.
• Own and maintain…