Assistant Director of Financial Aid

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The University of New Haven, founded in 1920, is a private university whose mission is to prepare students to excel and lead purposeful and fulfilling lives in a global society. The university offers more than 150 undergraduate and graduate programs and has been recognized for academic excellence, nationally and internationally. In addition to its main campus in West Haven, the university has a campus in Tuscany, Italy.

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The Assistant Director of Financial Aid will contribute to the Office of Financial Aid by being part of a team that provides frontline customer support and service regarding financial aid. The assistant director will also review aid files, process aid awards, and support the operation of the Financial Aid Office and the One Stop Office.

• Perform needs analysis, packaging and verification of student financial aid awards and files
• Process financial aid for all students studying away from UNH including study abroad, co-op programs, etc
• Counsel students and families regarding aid applications, eligibility and programs
• Assist with student and parent loan processing
• Generate financial aid reports as needed
• Present financial aid information and workshops both on and off campus to a variety of audiences
• Remain informed and updated on state and federal financial aid regulations
• Assist the Office of Financial Aid by providing exceptional service to students and other customers, both internal and external, in person, online, and via phone and email
• Propose innovative solutions to issues identified during customer contact
• Research process improvements and implement efficiencies
• Promote teamwork, collaboration, and resource sharing across the Office of Financial Aid and other Enrollment Services areas

• Administrative experience in higher education desired
• Bachelor’s degree preferred and two to four years of experience in a Financial Aid Office preferred – equivalent experience may be considered in lieu of a degree
• Experience with Banner preferred
• Experience with PowerFAIDS preferred
• Knowledge of Title IV financial aid regulations
• Understanding and comprehension of federal tax returns
• Excellent verbal and written communication skills and interpersonal skills are required
• A commitment to enhancing the internal and external customer experience is required
• Professional presentation and demeanor is required
• Proficiency with the Microsoft suite of products including, but not limited to, Word, Excel, Outlook and Teams is necessary
• Excellent organizational skills and great attention to detail with the ability to prioritize and advance multiple tasks simultaneously
• Ability to work independently and take individual initiative as well as the ability to work as a collaborative team member
• Ability to work early morning, evening, and/or weekend hours as needed in support of student events and initiatives

• Health & Welfare Programs:
  Employees and their eligible family members, including spouses and dependent are eligible for Medical, Dental, Vision and Life Programs.
• Wellness & Fitness:
  On-campus Recreation and Fitness Center for employees and families;
  Employee Assistant Program
• Commitment to Educational Excellence:
  Tuition assistance for employees and eligible dependents;
  Tuition exchange opportunities
• Employee Discounts on products, services and educational opportunities
• Work/Life Benefits:
  Generous paid time off programs; progressive paid holiday schedule (including holiday break between Christmas and New Year’s); 4 weeks of parental paid leave; flexible work schedules including summer hours where applicable

* The University of New Haven is not a qualifying E-Verify employer and its use of E-Verify is limited to specific government projects. For that reason, candidates with STEM OPT authorization cannot be considered for employment.