Student Technical Support Coordinator

Who we are

The University of New Haven, founded in 1920, is a private university dedicated to preparing students to excel and lead purposeful, fulfilling lives in a global society. We offer more than 150 undergraduate and graduate programs, have been recognized for academic excellence nationally and internationally, and maintain campuses in West Haven, Connecticut, and Tuscany, Italy. Learn more .

• Provide technical support to university students, including computer repair, software installation, and network connectivity.
• Assist students with connecting streaming or gaming devices.
• Escalate unresolved issues to other technology experts.
• Train student employees to perform technical support duties.
• Support all student populations, including residential, off‑campus, Verto Education, and commuter students.
• Represent the Office of Information Technology at student orientations and move‑ins.
• Provide support via email, chat, phone, and in‑person meetings.
• Coordinate and assist the Student Technical Support Team, offering training and feedback to build skills and increase engagement.
• Develop workflows and processes for help‑desk technicians to improve service quality.
• Serve as a subject‑matter expert for troubleshooting advice and direct resolution of complex technical issues.
• Ensure the student workforce delivers timely, effective, and proficient customer support.
• Coordinate work schedules for the student team to ensure adequate coverage during peak periods.
• Lead and mentor peers, fostering a diverse and high‑performing team.
• Support collaboration tools, communication software, and personal computing technologies.
• Administer loaner equipment and manage the student loaner pool, determining eligibility based on courses, laptop status, and student needs.
• Contribute to improving the student support digital presence through project participation.
• Coordinate necessary supplies for the support office and follow established procedures.
• Interview and assess potential student workers based on departmental needs.
• Manage ticket/service requests, meeting or exceeding defined service‑level expectations.
• Maintain and update the Student Technical Support website using Word Press Divi and the AI chatbot.

• Bachelor's degree and 3–4 years of directly related experience in higher education (preferred).
• Excellent written and verbal communication skills; ability to act as a liaison between students and other university offices.
• Minimum of 2–3 years in general computer repair and software installation (preferred).
• Familiarity with wireless network integration.
• Strong team‑orientated work style and good communication skills.
• Willingness and ability to learn new technologies.
• Proficiency with MacOS, iOS, Windows, and Android.
• Knowledge of Linux is preferred.

• Health & Welfare Programs:
  Medical, Dental, Vision, and Life insurance for employees and eligible families.
• Wellness & Fitness:
  On‑campus recreation and fitness center for employees and families;
  Employee Assistant Program.
• Tuition Assistance:
  Eligible employees and dependents receive tuition assistance and exchange opportunities.
• Employee Discounts on products, services, and educational opportunities.
• Generous paid time off, progressive holiday schedule, 4 weeks of parental paid leave, and flexible summer hour schedules.
• Commitment to educational excellence.

The University of New Haven is not a qualifying E‑Verify employer; its use of E‑Verify is limited to specific government projects. Candidates with STEM OPT authorization cannot be considered for employment.