Manager, TR&S

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Reporting to the Associate Director, Transport, Receiving and Storage (TR&S), this position is part of a management team responsible for all services provided by Yale’s TR&S operations. The Manager is responsible for overseeing key functional areas within TR&S/Campus Mail and supervising staff. The primary responsibility is to oversee the daily operations of Yale’s West Campus warehouse, ensuring efficient receiving, storage, inventory control, and distribution of goods.

The Manager manages staff, optimizes workflows, maintains accurate inventory records, and ensures compliance with safety regulations and company policies.

The Manager ensures compliance with federal, state, and local warehousing, material handling, and shipping requirements, advises management on needed actions, and safeguards warehouse operations through monitoring security procedures and protocols. They maintain the physical condition of the warehouse through design layouts, equipment inspections, and work orders for repair and replacement. The Manager additionally provides backup managerial assistance across all TR&S areas in coordination with other TR&S managers.

• Coordinate operations with university departments across West Campus, Central & Medical campuses.
• Manage requests for priority work, special exceptions, and extra services. Ensure timely delivery of time-sensitive materials and products.
• Process and oversee the department budget, monitoring and maintaining costs within the departmental budget.
• Manage priorities and policies relating to various TR&S responsibilities, goods and assets, and programs impacting students, faculty, and staff. Work with outside vendors that assist in our operational needs.
• Investigate and resolve customer complaints related to services provided.
• Provide day‑to‑day supervision and leadership to department employees and activities of the TR&S operations. Monitor workflow and establish work and staff priorities.
• Resolve personnel‑related matters in compliance with Local 34 and 35 bargaining agreements.
• Oversee and direct staff in their administration of TR&S roles.
• Review invoices and process internal billing via JSA, and research billing or collection problems.
• Provide superior customer service, interacting with all levels of employees.
• Work with outside vendors, including those in need of operational support. Act as the university liaison with Yale vendors.
• Ensure departmental vehicles are properly maintained and in compliance with university guidelines.
• Arrange and coordinate building and equipment repairs and maintenance.
• Communicate and implement departmental policies; train and develop staff in departmental policies and procedures.
• Respond to safety and security emergencies. Provide a safe and secure work environment. Be on‑call 24/7 for all security‑related concerns at the assigned Yale building.
• Oversee license requirements for all departmental drivers. Maintain a maintenance program for departmental vehicles.
• Perform staff scheduling and approve time off and payroll.

• Supervises the day‑to‑day activities of support staff.
• Assesses and resolves or escalates problems arising within the unit.
• Assists in the development of policies and procedures in support of the unit.
• Assists in long‑range planning for work unit needs.
• Participates in unit budget planning.
• Evaluates work requests to determine if they are appropriate to the unit or another area.
• Ensures that workflow is organized and staffed for quality, efficient completion.
• Communicates deadlines and special circumstances to staff.
• Maintains equipment and supplies for the unit.
• Completes evaluations of direct report employees.
• Interacts with university personnel to define work assignments and requirements, communicate progress of work, and plan and coordinate projects.
• Interacts with…