Head of Customer Support Operations
Listed on 2026-09-17
-
Management
-
Customer Service/HelpDesk
Bob's Discount Furniture is seeking a Director, Customer Support Operations to lead both in-house and third-party contact centers, delivering exceptional service and achieving organizational goals. This role provides end-to-end operational oversight across performance, vendor management, technology and process optimization, and team leadership to build a high‑performing, engaged culture.
You will use data and customer insights to raise KPIs, improve NPS, and ensure a world-class customer
We invite applications for the Head of Customer Support Operations & Experience position located in Hartford, CT, United States.
This is a Full Time role.
The position is based in Hartford, CT, United States.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 150..
We aim to respond to suitable candidates as soon as possible.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).