Accounts Receivable

Job Summary

We are seeking an organized and detail-oriented Accounts Receivable Specialist to support our accounting team and manage the day-to-day accounts receivable activities across multiple areas of our business.

This position will be responsible for payment posting, invoicing, collections, account reconciliation, and resolving customer account discrepancies. The role works closely with customers, venues, licensees, internal business teams, and the broader accounting department to ensure receivables are accurately recorded and collected in a timely manner.

The ideal candidate is comfortable working with a high volume of transactions, enjoys researching and resolving discrepancies, and can manage competing priorities in a fast-paced environment.

• Review daily bank activity and identify incoming customer payments.
• Post and apply customer payments in Microsoft Dynamics 365 Business Central.
• Match payments to open invoices and research unidentified or incorrectly allocated payments.
• Prepare, post, and distribute customer invoices and supporting documentation.
• Monitor accounts receivable aging and proactively follow up on past-due balances.
• Communicate directly with customers, venues, licensees, and other business partners regarding invoices, payments, balances, and account discrepancies.
• Research and resolve short payments, over payments, deductions, credits, and unapplied cash.
• Reconcile customer accounts containing multiple invoices, payments, credits, or other account activity.
• Review touring settlements and supporting documentation and ensure related payments are properly recorded.
• Track outstanding touring receivables and follow up with venues and other responsible parties as necessary.
• Assist with licensing receivables, including sales reporting, royalty and guarantee invoicing, and outstanding payment tracking.
• Maintain accurate customer account information, billing contacts, payment terms, and supporting documentation.
• Create and maintain customer accounts within Business Central.
• Work with internal departments to research and resolve billing, settlement, and payment discrepancies.
• Coordinate with international and intercompany teams when payments involve related entities.
• Assist with month-end accounts receivable reconciliation and review of outstanding balances.
• Maintain organized documentation supporting invoices, payments, settlements, reconciliations, and customer correspondence.
• Escalate significant collection issues, unusual transactions, and complex account discrepancies to AR leadership.

• Previous experience in accounts receivable, billing, collections, or a related accounting role.
• Ability to investigate transactions independently, identify discrepancies, and follow an issue through to resolution rather than relying solely on established matching criteria.
• Strong attention to detail and ability to accurately process financial transactions.
• Experience reconciling customer accounts and researching payment discrepancies.
• Strong written and verbal communication skills.
• Comfortable communicating directly with customers regarding outstanding balances and account issues.
• Ability to prioritize multiple accounts, deadlines, and requests in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Intermediate Excel skills, including formulas, lookups, filtering/sorting, and working with large datasets.
• Ability to work independently while collaborating closely with the accounting team and other departments.

• Ability to sit, stand, and move around the office environment for extended periods.
• Ability to use a computer keyboard and mouse up to 80% of the workday.
• Ability to reach with hands and arms to access files, equipment, and workstations.
• Ability to lift and/or move up to 25 pounds (for sample management and occasional inventory handling)
• Ability to communicate effectively in person and via phone/video conferencing
• Manual dexterity to operate office equipment, including computers, phones, scanners, and presentation tools

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

This job description is not intended to be all-inclusive. Job duties and responsibilities may be added to, modified, or changed at any time with or without notice at the discretion of management.

Global Merchandising Services Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against based on disability. EOE/AA M/F/D/V.