Customer Experience Representative

Position Summary:

At Princess Polly, we don’t just support customers, we create exceptional experiences. We’re looking for strong team players, natural go-getters, and forward thinkers who thrive in a fast-paced environment and aren’t afraid to think outside the box.

• Provide friendly, empathetic, and solutions-focused support across Emails, Chat, Calls, SMS & our social channels
• Respond to enquiries in a timely manner while maintaining a high standard of care
• Meet and exceed individual and team KPIs and performance targets
• Use customer feedback to think strategically and contribute to continuous improvement

• Is a strong collaborative team player
• Takes initiative and actively seeks opportunities to improve processes and experiences
• Thinks creatively and solves problems with confidence
• Is highly accountable and takes ownership
• Can juggle multiple tasks and priorities with ease

• 2+ years in Customer Service, preferably in E-commerce
• Has strong written and verbal communication skills
• Has experience in Shopify, Gorgias, Loop or G‑Suite (Nice to have but not required)
• Lives local to our West Hollywood Office

Compensation range: $20-25/hour