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Customer Experience Representative
Job in
West Hollywood, Los Angeles County, California, 90069, USA
Listed on 2026-02-28
Listing for:
Princess Polly
Full Time
position Listed on 2026-02-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Position Summary:
At Princess Polly, we don’t just support customers, we create exceptional experiences. We’re looking for strong team players, natural go-getters, and forward thinkers who thrive in a fast-paced environment and aren’t afraid to think outside the box.
What you’ll do:- Provide friendly, empathetic, and solutions-focused support across Emails, Chat, Calls, SMS & our social channels
- Respond to enquiries in a timely manner while maintaining a high standard of care
- Meet and exceed individual and team KPIs and performance targets
- Use customer feedback to think strategically and contribute to continuous improvement
- Is a strong collaborative team player
- Takes initiative and actively seeks opportunities to improve processes and experiences
- Thinks creatively and solves problems with confidence
- Is highly accountable and takes ownership
- Can juggle multiple tasks and priorities with ease
- 2+ years in Customer Service, preferably in E-commerce
- Has strong written and verbal communication skills
- Has experience in Shopify, Gorgias, Loop or G‑Suite (Nice to have but not required)
- Lives local to our West Hollywood Office
Compensation range: $20-25/hour
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