E-Commerce Coordinator

About Super Ordinary :

At Super Ordinary ,we'rethe driving force behind the global success of today's most exciting consumer brands. More than an agency,we'rethego-to growth partner for brands looking to win in social commerce, connecting industry leaders like Disney, H&M,Laneige,Touchland, Glow Recipe, and Peter Thomas Roth with creators and consumers around the world. Our team of e-commerce, creator, and social commerce experts helps brands build influence, accelerate sales, and create meaningful consumer connections across the world's fastest-growing marketplaces.

We'reat the forefront of the social commerce revolution, pioneering growth on Tik Tok Shop and other emerging platforms where content, community, and commerce come together. The playbook is constantly evolving,and so are we. We thrive in an environment where experimentation, speed, and continuous learning are essential to staying ahead.

We'relooking for people who are naturally curious, solutions-oriented, and energized by solving complex challenges. The best teammates here have a hustle mentality, embrace change, and are always looking for better ways to build, test, and scale. We set a high bar for ourselves and for our partners, earning our reputation as the trustedexpertsbrands rely on to navigate an ever-changing landscape and deliver exceptional results.

The Ecommerce Coordinator supports the Ecommerce Manager and Brand Success team in the day-to-day management and execution of ecommerce operations across platforms such as Tik Tok Shop and Amazon.

This role is focused on ensuring ecommerce accountsremainoperational, organized, and customer-ready. The Ecommerce Coordinator willassistwith order monitoring, customer experience, account health, integrations, reviews, fulfillment issues, and reporting while escalating more complex issues to the Ecommerce Manager.

The ideal candidate is highly organized, detail-oriented, proactive, and comfortable managing multiple tasks across ecommerce platforms. Tik Tok Shop and FBT experienceisstrongly preferred, while Amazon Seller Central and FBA experience are a plus. This is a hands-on role that requires someone who is comfortable wearing multiple hats and supporting the team wherever needed.

• Support day-to-day ecommerce operations across Tik Tok Shop and Shopify.

• Monitor storefronts, product listings, inventory, pricing, promotions, and account settings for accuracy.

• Assist with ecommerce account audits andidentifyissues that require attention.

• Maintainaccuratetrackers, documentation, and operational records.

• Escalate issues and risks to the Ecommerce Manager and Brand team.

• Monitor andassistwith customer messages across ecommerce platforms.

• Support customer service teams and VAs with customer escalations.

• Monitor customer experience issues andidentifyrecurring concerns.

• Assist with resolving order-related customer issues in coordination with the appropriate teams.

• Monitor orders for delays, cancellations, fulfillment issues, and other exceptions.

• Flag overdue or problematic orders and elevate them to the appropriate teams.

• Track unresolved customer and order issues through completion.

• Identifyrecurringorderor fulfillment issues and communicate trends to the Ecommerce Manager.

• Flag negative or concerning reviews for appropriate follow-up.

• Track recurring product, fulfillment, or customer experience feedback.

• Escalate potential product or account issues to the Ecommerce Manager and Brand Success team.

• Monitor Tik Tok Shopaccounthealth, shop violations, warnings, and other platform notifications.

• Monitor Seller Performance Score (SPS) and flag changes or areas of concern.

• Assist with gathering information and documentation needed forviolationappeals or rectifications.

• Monitor marketplace requirements and elevate potential compliance issues.

• Support regular account audits and performance checks.

• Monitor ecommerce integrations for order, inventory, and product synchronization issues.

• Assist with troubleshooting Shopify,…