Security Associate​/Customer Service Greeter

Benefits:

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts

As a Crossroads Security Floor Associate, you’ll help provide a safe working environment for our teams and a positive shopping experience for our customers. Crossroads locations are fast-paced lively second-hand clothing retail stores where customers buy and sell their gently used fashion.

You will balance keeping Crossroads secure and safe while also acting as a welcoming presence and guide to our guests as they come in the front door. Exceptional customer service and good judgment are a must. Some experience in loss prevention and de-escalation techniques is preferred.

• Experienced
  . You’re a pro at providing un-armed surveillance.
• Team-oriented. You’re a people-person who loves working as a team.
• Compassionate. You embody our core values of service, inclusion and education and take a human-centered approach when resolving conflict.
• A Problem-solver
  . You are quick to come up with solutions when issues arise.
• Calm + Friendly. You have a calm but focused presence. You’ll be the first and last person our customers see, setting the tone for their experience with our brand.
• Respectful
  . You understand professional boundaries in the workplace.

• Provide a physical, yet friendly, presence
  . You will offer security support at all times while providing genuine hospitality and warmth.
• Welcome customers
  . You will welcome, direct, and educate customers.
• Anticipate + Respond. You will work to de-escalate any disruptive incidents in collaboration with your leadership team.
• Be a team-player. You will communicate well with all staff to deliver the best customer experience possible.
• Assist on the floor. You may be tasked with keeping the sales floor clean and tidy during downtime, or with putting clothes out on the sales floor.

• Support your wellbeing
  . We care about our employees holistically and offer sick paid time off.
• Prioritize health & wellness for all
  . We offer medical, dental, and vision insurance for ALL employees who work at least 20 hours a week!

• Encourage you to live your best life by taking vacation time!
• Give you incentives when you work during the holidays. We pay time and a half on select holidays throughout the year, and we are closed on Thanksgiving and Christmas.
• Encourage work/life balance
  . We offer flexible scheduling and liveable hours so that you can meet work & life needs. There are no graveyard or overnight shifts at Crossroads!

• Contribute to your 401(k). Free money? We’ll match up to 4% of your contribution as soon as you enroll and an additional discretionary 2% at year-end! We offer both a Roth and traditional 401(k).
• Offer a generous discount on all merchandise including luxury consignment pieces- shop where you work!
• Be Transparent. We have clear pay ranges and always advertise pay for positions. We believe in pay equity.
• Offer Earned Wage Access. Need money before payday? You’ll be able to access pay as you earn it through our partner app Zay Zoon.
• Contribute to Commuter Benefits. Take public transit? We’ll contribute and match a portion of your commuter account monthly.

• Empower you
  . You’ll participate in a quarterly Security Virtual Meeting where you’ll be able to share ideas and learn alongside fellow security employees from stores across the country!
• Celebrate with you
  . We’ll provide you with many opportunities to bond with your team as you…