Courier Dispatcher On-Site - California

Courier Dispatcher | Full-Time, On-Site - California Rapid Medical

Address West Hollywood, CA, 90048, US

Compensation $50,000.00 - $60,000.00/year

Schedule Full time

Job Type Permanent

Industry Logistics procurement distribution and supply chain

Description

Courier Dispatcher | Logistics & Client Services

Full-Time | In-Office (On-Site Required) | Los Angeles, CA, 90048
This is a full-time, in-office position. Candidates must be able to work on-site at our facility for every scheduled shift — this role is not eligible for remote or hybrid work.

Days:
Thur
- Mon

Days off:
Tue
- Wed

Start Time: 8:30 PM

End Time: 5:00 AM

Rapid Medical is a tech-forward logistics partner for labs, clinics, and health systems — operating across 28 states and managing thousands of daily stops that keep healthcare running.

As a Dispatcher, you're the person clients call when something's time-sensitive, the person drivers rely on when the unexpected happens, and the connective tissue that keeps deliveries moving on time, every time.

You'll manage real-time dispatch for a fleet of 1099 (contractor) drivers delivering to our client sites — assigning routes, monitoring performance, solving problems on the fly, and keeping drivers and clients aligned throughout the day. This is a fast-paced, high-volume, last-mile environment, and we're looking for people who've operated in one before.

Dispatch & Route Coordination

• Assign and adjust routes in real time to keep pace with high daily delivery volume
• Monitor real-time conditions — including traffic, weather, and capacity — and make adjustments as needed to maintain service levels
• Coordinate driver assignments, manage available capacity, and ensure the right resources are positioned to support daily operations
• Track performance against delivery windows and service-level targets, and elevate risk early

Client & Driver Support

• Serve as a point of contact for the client account — fielding scheduling requests, answering questions, and handling escalations with professionalism and urgency
• Support drivers via our mobile platform, serving as a calm, reliable resource in high-pressure moments
• Identify and flag service issues before they become problems — you anticipate, not just react

Operational Problem Solving

• Own incident response: missed pickups, vehicle issues, time-sensitive reroutes — you find a path forward quickly
• Document issues, resolution steps, and patterns to help us continuously improve operations

Compliance & Quality

• Audit driver documentation — chain-of-custody, temperature logs — and extend non-compliance issues immediately
• Uphold the operational standards our clients trust us to maintain

We're specifically looking for people who've dispatched in a high-volume, time-sensitive delivery environment before — you know what it feels like when the board is full and the clock is moving, and you thrive there anyway.

• 2+ years of dispatch or route coordination experience in transportation, courier, or last-mile delivery logistics — experience dispatching for Amazon DSP, UPS, Fed Ex, or a similar high-volume delivery operation is a strong plus
• Comfortable with high volume — you've managed a large number of routes, drivers, or stops at once and know how to keep things moving without losing accuracy
• Calm and composed under pressure — fast-moving operations with real stakes don't rattle you; they energize you
• Skilled multitasker — you juggle client calls, driver check-ins, and dispatch adjustments simultaneously without losing your footing
• Professional communicator, written and verbal — you adapt your tone from a concerned client to a stressed driver without missing a beat
• Comfortable with technology — you pick up new dispatch and routing…