Co-Care Coordination Supervisor - Veterinary Medical Center of Long Island

Pet Vet Care Centers' Veterinary Medical Center of Long Island is currently seeking a Co-Care Coordination Supervisor to join their team!

At Pet Vet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time
. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Join our team as a Co-Care Coordination Supervisor
, a co leadership position that works in conjunction with the Client Services Operations Manager (CSOM) & Hospital Administrator, the CoCCS is responsible for ensuring that high quality client care services are being offered to customers, including but not limited to visitors, veterinary clients, referring veterinarians animals, and staff. The Co-CCS ensures that VMCLl's Customer Service Standards, policies & procedures are being met by all Clerical Personnel alike.

The CoCCS must always maintain a happy and professional demeanor. These positions are not only supervisors, but they are persons who provide services at the front lines within the practice, acting as a role models to all clerical staff.

Supervisor, Owners Client Services Operations Manager (CSOM), Hospital Administrator (HA), Hospital

CSOM, Administrator, Hospital Supervisor, Clinicians, and Owners Client Care Coordinators (CCC), Medical Billers, Hospital

Client Care Coordinators

Veterinary Medical Center of Long Island in West Islip, New York, is a premier emergency and specialty hospital offering advanced care across multiple disciplines in a fast-paced, team-driven environment.

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

The following is a list of essential job requirements. This list may be revised at any time and additional duties not listed here may be assigned as needed. Job Functions and Job Responsibilities include, but are not limited to:

• Ensures that all frontend clerical employees adhere to Customer Service Standards and VMCLI policies & procedures.
• Ensures that the highest quality client services are offered to all clients, visitors, callers, and email inquiries (internal and external) alike.
• Handles Customer complaints under the direction of the CSOM, professionally and finds diplomatic resolutions.
• Upholds and supports quality improvement programs and culture.
• Enhance and uphold the highest customer service standards.
• Recognizes outstanding staff performance, initiative, and innovation by informing the CSOM &HA
• Provides constructive feedback to the CSOM on matters of staff performance in regards to customer care, efficiency and compliance.
• Communicates with the CSOM & HA through regular meetings.
• Instills teamwork amongst the clerical staff and other departments.
• Ensures the Client patient process is a positive and mutually beneficial experience by doing up to and including, keeping clients informed of expected waiting time if there are any delays, quickly understanding the clients needs and initiate the process of meeting those needs, helping clients complete forms, and, last but not least, educating clients on responsible pet ownership.
• Maintains and exhibits a compassionate attitude towards all people and animals at all times.
• Communicates new policies and keeps staff updated regularly…