Personal lines Customer Service support

Job Description

At Brewster-Allen-Wichert Inc., we believe that insurance is about more than just policies; it is about providing genuine peace of mind to our neighbors in West Islip and the surrounding towns. We are a team that values long-term relationships, both with the people we serve and the colleagues who sit beside us. We are currently looking for a thoughtful and detail-oriented person to join us as a Customer Service Support professional.

You will play a vital role in the heartbeat of our agency, serving as a reliable advocate for our clients when they need us most. We pride ourselves on creating an environment that feels like a family, where your hard work is appreciated and your professional growth is encouraged. If you enjoy solving problems, connecting with people, and working in an office where every day offers a new opportunity to make a positive impact, we would love to welcome you to our team.

Come help us continue our tradition of excellence and community care.

• Paid Time Off (PTO)
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Health Insurance
• Flexible Schedule
• Tuition Reimbursement
• Hands on Training

Act as the primary point of contact for our policyholders, addressing their questions with kindness and clarity.

Process policy changes, renewals, and endorsements accurately to ensure our clients remain properly protected.

Collaborate with our insurance carriers to resolve billing inquiries and coverage verification needs.

Review existing policies to identify gaps in coverage and proactively suggest improvements.

Document client interactions and updates within our system to maintain precise and helpful account histories.

Contribute to a supportive office culture by sharing knowledge and assisting colleagues during busy periods.

New York State Insurance Brokers License is a plus but is not required

Minimum of two years of hands-on experience in customer service

Clear, empathetic, and professional communication skills.

Strong organizational habits and attention to detail.

Proficiency in Microsoft Office Suite and general computer navigation.