Personal lines Customer Service support

Job Description

At Brewster-Allen-Wichert Inc., we believe that insurance is about more than just policies; it is about providing genuine peace of mind to our neighbors in West Islip and the surrounding towns. We are a team that values long-term relationships, both with the people we serve and the colleagues who sit beside us. We are currently looking for a thoughtful and detail-oriented person to join us as a Customer Service Support professional.

You will play a vital role in the heartbeat of our agency, serving as a reliable advocate for our clients when they need us most. We pride ourselves on creating an environment that feels like a family, where your hard work is appreciated and your professional growth is encouraged. If you enjoy solving problems, connecting with people, and working in an office where every day offers a new opportunity to make a positive impact, we would love to welcome you to our team.

Come help us continue our tradition of excellence and community care.

• Paid Time Off (PTO)
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Health Insurance
• Flexible Schedule
• Tuition Reimbursement
• Hands on Training

• Act as the primary point of contact for our policyholders, addressing their questions with kindness and clarity.
• Process policy changes, renewals, and endorsements accurately to ensure our clients remain properly protected.
• Collaborate with our insurance carriers to resolve billing inquiries and coverage verification needs.
• Review existing policies to identify gaps in coverage and proactively suggest improvements.
• Document client interactions and updates within our system to maintain precise and helpful account histories.
• Contribute to a supportive office culture by sharing knowledge and assisting colleagues during busy periods.

• New York State Insurance Brokers License is a plus but is not required
• Minimum of two years of hands-on experience in customer service
• Clear, empathetic, and professional communication skills.
• Strong organizational habits and attention to detail.
• Proficiency in Microsoft Office Suite and general computer navigation.