Veterinary Receptionist, Day Shift; Care Coordinator - Veterinary Medical Center of Long

Position Overview

Veterinary Receptionist (Care Coordinator) – First point of contact for clients, ensuring a welcoming and efficient experience. This role aligns with Veterinary Receptionist, Customer Service Representative, or Client Care Specialist titles.

• Greet clients and patients by name in a friendly manner.
• Recognize and meet client needs, including welcoming pets, assessing severe cases, and maintaining isolation when necessary.
• Perform opening procedures: turning on computers, retrieving messages, returning phone calls, reviewing appointments and surgery schedules.
• Schedule and confirm client appointments, ensuring smooth flow for doctors and staff.
• Answer phones and direct clients to appropriate departments, providing approved advice and options.
• Maintain client file organization, ensuring all information is legible, current, and accessible.
• Prepare patient charts for technicians and doctors.
• Provide lab work information to doctors for client communication.
• Keep desk and reception area neat and organized, ensuring availability of forms, paperwork, tags, and price lists.
• Collect fees, write sales slips/receipts, and dismiss patients.
• Handle daily receipts and manage money transactions accurately.
• Process referral letters and mail to client’s regular veterinarian.

• High school diploma or equivalent.
• Excellent customer service and communication skills.
• Excellent phone etiquette; transfers, paging, hold, voicemail management, and message taking.
• Computer proficiency.
• Ability to work in a team‑oriented environment and follow directions.
• Honest handling of money transactions.
• Sound decision‑making and multitasking skills in a stressful environment.

• Experience in a veterinary setting.
• Service‑oriented, dedicated, polite, caring, empathetic, organized, and trustworthy personality.
• Ability to follow directions with and without supervision and refer issues to appropriate personnel.
• Ability to recognize certain behaviors in animals.
• Proficiency in hospital protocols and invoicing procedures.

• Full‑time, day shift.
• Schedule:
  
  Wednesday, Thursday, Friday, and Saturday 8 am–6 pm.

• Reports to Office Manager, Hospital Administrator, and veterinarians.
• Basic typing skills, familiarity with the alphabet, thoroughness, and neatness.

• Medical, dental, and vision insurance.
• Paid parental leave (birth, adoption, foster).
• 401(k) with discretionary contribution.
• Team member pet discounts.
• Emotional wellbeing support, including Calm app access and 24/7 EAP.
• CE stipends and career development resources.
• Grant Circle relief fund for personal hardship.
• Local hospital culture backed by national resources.

Pay Range: $20–$23 per hour.

Full‑time day shift:
Wednesday, Thursday, Friday, and Saturday 8 am–6 pm.

Pet Vet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V.