Clerk, Collections

JOB DESCRIPTION

Candidates will be based in Long Island; candidates in Brooklyn, Queens etc. will have a long commute upward of 2hrs. The manager would like a local candidate.

Position is 6 months, possible extension. Current Temp to Hire is not available at this time.

Manager is looking for candidates with Industrial/ Manufacturing collections experience only. Candidates in other industries will be rejected.

She only wants candidates with consistent work experience. Candidates with numerous employment gaps or consistent job hopping will not be considered.

The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department. Providing customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments. Manages assigned book of business and collections of all the outstanding accounts receivables from clients and customers.

• Monitor accounts on a daily basis and identify outstanding account receivables.
• Take actions in order to encourage timely payments.
• Assist cash application specialist for application customer remittances and perform research on all customer payment.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
• Process credit card and e-check payments and refunds.
• Resolve billing issues and discrepancies.
• Contact clients and discuss their overdue payments.
• Accountable for reducing delinquency for assigned accounts.
• Prepare and present reports on collection activities and progress.
• Performs other job-related duties as assigned.

• Required:
  
  Proven experience as a Collection Specialist or similar role
• Required:
  
  Knowledge of various collection techniques
• Required:
  
  Excellent communication and interpersonal skills
• Required:
  
  Problem-solving and critical‑thinking skills
• Required:
  
  Ability to prioritize and manage multiple responsibilities
• Required:
  
  3-5 years High Volume Collections experience.
• Required:
  
  High school diploma
• Preferred:
  Associate's/Bachelor's degree is a plus

• Office equipment including, but not limited to computer, phone, fax, calculator and copier.
• MS Office including Word, Excel.
• Company information systems applications including CMS/RMS, Info Pro, Soft-Pak.