Lead HUB Support Associate

Overview

Good Samaritan University Hospital is a 537-bed (including 100 nursing home beds) teaching hospital and a member of Catholic Health. With almost 900 physicians on staff, and a level I Trauma Center, we care for well over 100,000 patients annually across the south shore of Long Island. Our reputation for excellence is built on great choices and empowered leadership, and fosters a team that is focused on evidence based practice, continual learning and exceptional quality of care.

• Answers incoming telephone calls to the department. Takes a complete message and forwards call or message to appropriate staff.
• Assists with concrete transition planning, including ordering supplies, transportation arrangements, DME, faxing/emailing related correspondence to facilities and agencies.
• Assists with obtaining authorization for post‑acute services when required.
• Assembles and facilitates paperwork for QIO expedited appeals.
• Maintains department files (paper and electronic).
• Responsible for sending and receiving department faxes.
• Distributes census, reports required for Care coordination staff.
• Orders supplies/equipment, oversees office needs and performs various duties as required.
• Performs duties as required to support the daily functions of the Care coordination Department.
• Manage the Hub Support team’s productivity and performance.
• Train new team members and provide necessary coaching if needed.
• Escalate insurance authorization delays to payer leadership and or hospital leadership.
• Proficient in the use of a personal computer - including standard office software Word, Excel; experience with basic file and directory management required; experience with spreadsheet and database software and/or mainframe systems preferred.
• Proficient in the use of office equipment such as faxes, copiers, scanners.
• Demonstrated ability to work with minimal supervision once instructed and proficient in required activities.
• Ability to effectively communicate in a verbal and written manner; demonstrate ability to be organized, neat and detail oriented.
• Demonstrates a courteous and professional demeanor, team spirit and the ability to work with office staff and all hospital personnel in a collaborative manner.

USD $21.81 - USD $32.72 / Hr. This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate’s qualifications, skills, competencies and experience. The salary range or rate listed does not include any bonuses/incentive, differential pay or other forms of compensation that may be applicable to this job and it does not include the value of benefits.

At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.