Specialist II, Campus ; Part-time

Campus Experience Specialist

Applicants must be authorized to work in the United States. All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date.

The Campus Experience Specialist for Jordan Campus supports the daily operations of the Student Success Navigation Hub and the Faculty Support Center at the assigned campus. As a frontline, student- and faculty-facing member of the Campus Experience team, the Specialist provides high-quality customer service, assists with campus way finding and resource navigation, and helps maintain welcoming and inclusive campus spaces. Working under the direction of the Assistant Director/Coordinator of Campus Experience, the Specialist ensures consistent service delivery, supports campus life and operations, and contributes to a cohesive and coordinated One College Experience.

This position plays a key role in helping students navigate college processes, supporting faculty instructional needs, and promoting a sense of belonging on campus. This position is part-time and requires consistent on-site presence during scheduled hours.

Essential Responsibilities:

• Provide warm, inclusive, and professional frontline service to students and visitors across in-person, phone, email, and virtual interactions.
• Assist students in navigating admissions, registration, financial aid basics, student records, testing/placement, and general college way finding.
• Offer triage and problem-solving for common questions, making timely referrals to appropriate campus and community resources.
• Support One Card operations, including card issuance, replacement, transit pass loading, and cash handling in accordance with college policies.
• Monitor and document service usage and common questions; share observations with the Coordinator/Assistant Director to support continuous improvement.
• Support lost-and-found procedures in line with campus protocols.

Faculty Support Center:

• Provide friendly, timely frontline assistance to faculty using the Faculty Support Center.
• Support instructional readiness by assisting faculty with supplies, mail distribution, printing, workspace support, and basic navigation of college systems and processes.
• Provide basic classroom and instructional technology support (e.g., classroom access, simple troubleshooting, connecting with IT, Canvas support when needed).
• Train or assist faculty in using printers, copiers, scanners, and basic instructional equipment.
• Monitor service usage and common faculty support needs; share trends or concerns with the Coordinator/Assistant Director.
• Maintain daily activity reports and help ensure the Faculty Support Center and faculty work areas remain clean, organized, and welcoming.
• Support final exam logistics as assigned.

Campus Experience Operations:

• Promote a sense of belonging to foster inclusive, cohesive, and consistent campus experience.
• Help maintain a welcoming campus environment through signage updates, space readiness, and ensuring public areas reflect SLCC's standards for inclusivity and belonging.
• Support campus life and operations through campus events, including room setup, signage placement, space preparation, and basic A/V coordination.
• Submit and track facilities, custodial, and IT work orders under the direction of the Coordinator/Assistant Director.
• Assist with classroom access, opening/closing routines, and campus safety procedures as assigned.
• Provide accurate general information about campus resources, services, events, and way finding.

Collaboration & Communication:

• Communicate proactively with the Assistant Director/Coordinator of Campus Experience, sharing updates, service trends, concerns, and recommendations.
• Maintain accurate information about campus services, hours, locations, and institutional policies and procedures to ensure a cohesive, coordinated One College Experience.
• Participate in team meetings, required trainings, and professional development.
• Build strong working relationships with colleagues across the Navigation Hub, Faculty Support Center, academic departments, Student Affairs, Public Safety, Facilities, and other campus partners.

Other Duties as Assigned:

• Support additional campus operations and institutional priorities as requested by the Coordinator or Assistant Director of Campus Experience.

Knowledge of:

• Student support services including Admissions, Registration, and student record information
• Basic financial aid, veterans' services, and academic advising
• Customer service principles and best practices
• FERPA and confidentiality standards
• My Success
• Basic computer operations, printing systems, and office software
• General campus operations, safety protocols, and emergency procedures
• Principles of equitable, inclusive, and student-centered service

Skills:

• Strong communication skills across diverse populations
• Excellent…