Sr Operations Analyst

About The Role

At Lending Club, we’re committed to helping our members improve their financial health. The Operations Analytics Analyst plays a key role in driving efficiency, effectiveness, and performance visibility across Service, Sales, Collections, Banking, and Back Office Operations.

You will leverage data from across the business to identify friction points, quantify operational drivers, and translate insights into actionable improvements. Partnering closely with production managers and cross‑functional stakeholders, you’ll design scalable analytics solutions that enhance the member experience and strengthen operational performance in a fast‑paced, data‑driven environment.

• Design, develop, and maintain scalable Tableau dashboards that translate complex operational data into clear, actionable insights
• Partner with stakeholders to define business problems, identify root causes, and recommend data‑driven solutions
• Build and enhance data layers, views, and pipelines to support reporting, analysis, and long‑term self‑service capabilities
• Lead analytics projects end‑to‑end—from scoping and research through implementation and presentation to senior leaders
• Establish governance, controls, and reporting processes to ensure accurate and consistent KPI management
• Support production leaders across Service, Sales, Collections, Banking, and Back Office with performance diagnostics and trend analysis
• Manage multiple concurrent projects, prioritizing effectively in partnership with stakeholders
• Serve as a subject matter resource on member experience performance and operational insights

• Bachelor’s degree in a quantitative discipline (Master’s preferred), or equivalent experience
• 1–4 years of practical analytics experience in operations, business analytics, or customer analytics
• Strong proficiency in Tableau or other BI visualization tools, with experience building executive‑ready, top‑down reporting
• Advanced SQL skills and familiarity with Python, R, or other scientific computing languages
• Advanced Excel skills (pivot tables, advanced functions, data connections; macros a plus)
• Strong analytical mindset with the ability to synthesize large data sets into clear, actionable insights
• Proven ability to manage multiple priorities independently and deliver high‑quality work in a fast‑paced environment
• Strong stakeholder management and communication skills, including the ability to present insights and influence decision‑making
• Understanding of contact center performance metrics (AHT, adherence, occupancy) and/or operational productivity metrics (throughput, turnaround time)
• Experience in financial services (Personal Loans, Credit Cards, Banking) and familiarity with database structures or data pipelines preferred

Lehi, Utah. The above location is an eligible office for this role. We utilize a hybrid work model, with in‑office days on Tuesdays, Wednesdays, and Thursdays. In‑person attendance is essential for this role’s success, and remote placement will not be considered. Lending Club offers relocation based on actual job level.

Primarily Mountain Time. While the position will primarily work local hours, the candidate should be flexible working across time zones when necessary.

Monthly/quarterly/as needed travel to Lending Club offices and/or other locations.

The target base salary range for this position is 65,000–80,000. The base salary will be determined by job‑related knowledge, experience, education, skills, and location. Base salary is just one part of Lending Club’s Total Rewards package. You may also be eligible for long‑term awards (equity) and an annual bonus based on company performance, employee performance, and eligible earnings.

We offer a competitive benefits package that includes medical, dental, and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave, and more.

Lending Club is an equal opportunity employer and is dedicated to diversity, equity, and inclusion in the…