Customer Service Representative

Upfront Plumbing, Drains, Heating, and Air is searching for a remote, full-time Customer Service Representative to join our growing team in Utah (Salt Lake Valley) or Idaho (Boise area).

This full-time remote opportunity offers stability, year-round work, and competitive hourly pay ranging from $18 – $22
, depending on your experience.

• 401(k) plan
• Vacation pay
• Opportunities for professional growth and advancement
• Supportive and collaborative work culture

If this sounds like the right opportunity, keep reading!

You will work a consistent, full-time schedule from 8 am to 5 pm, Monday through Friday
, with occasional on-call rotation. This role is fully remote, allowing you to deliver outstanding service from your own professional setup at home.

As a remote Customer Service Representative, you will be the first point of contact for our customers each day. You will answer and manage a steady stream of inbound calls, keeping conversations on track and gathering all the right information without letting calls stack up. You will schedule jobs accurately and strategically, matching the right technician to the right job at the right time, all while understanding urgency, location, and skill sets.

Your day will involve acting as the communication hub between customers, technicians, and management, relaying updates and changes so everyone stays aligned. You will communicate clearly with technicians and internal teams, ensuring no one is left in the dark and mistakes are avoided. You will follow through on every job from start to finish, confirming appointments, handling reschedules, updating notes, and making sure nothing falls through the cracks.

• Residence in Utah (Salt Lake Valley) or Idaho (Boise area)
• Ability to work remotely with your own computer, monitors, phone, and high-speed internet suitable for a call-heavy role
• Skills in clear and professional communication in a fast-paced, high-volume call environment
• Strong decision-making and real-time problem-solving abilities
• Accountability for follow-through and closing the loop on customer needs
• Commitment to reliability, clarity, and consistency

For nearly two decades our company has been serving the Salt Lake community a unique and fresh service experience. Our ability to improve terrible situations and maintain excellent health and sanitation standards for our community has earned us a well-trusted reputation. We are licensed, bonded, and insured meaning we get jobs done fast and done right.

We are a team of highly motivated individuals who thrive in a laid-back and easy-going environment. Our culture allows us to strive for success while never losing our passion. We aim to be a long-standing company where employees can build lifelong careers and have a place to endlessly succeed. Our team enjoys feeling valued and appreciated while being a part of a company that never stops growing.

Start your journey by completing our quick and easy mobile-friendly application. We can't wait to hear from you!

Must have the ability to pass a background check.