Customer Service Representative; Aviation

Job Details

Job Location:

SVR - West Jordan, UT 84084
Salary Range: $18.50 - $22.00 Hourly
Job Category:
Support

Fast-flying, intensely passionate private aviation company seeks to hire a Customer Service Representative (CSR) to support front-of-house operations at our South Valley Regional Airport FBO. This role is responsible for delivering a premium customer experience to pilots, passengers, aircraft owners, and guests while coordinating services such as fuel orders, hangar space, ground transportation, and trip support.

The ideal applicant is calm under pressure, detail-oriented, and professional without being casual. This position plays a key role in ensuring each client interaction reflects Sky Share’s commitment to service excellence, safety, and precision.

Mission:
This position will provide immense job satisfaction for the unique individual who thrives on challenges, wants to grow, and joins a fantastic team on a mission to impact the industry with a uniquely satisfying private flying experience. You could become an integral part of Sky Share’s continued, incredible success story. You will work as an advocate of our mission and company's values to become the most loved private jet company.

• Coordinate client services, including rental cars, hotel reservations, and catering for inbound and outbound aircraft.
• Communicate closely with pilots, passengers, aircraft owners, and line service personnel to ensure all customer needs are met accurately and promptly.
• Coordinate aircraft support services such as hangar space requests, parking logistics, and fuel orders.
• Build positive day-to-day client rapport through consistent professionalism and attention to customer preferences.
• Answer incoming calls, provide accurate information, take detailed messages, and transfer calls appropriately.
• Process customer purchases and fuel transactions, ensuring accuracy and proper documentation.
• Assist with customer inquiries, flight support needs, and general FBO services with a high level of responsiveness.
• Ensure customer-facing areas remain clean, organized, and presentation-ready by following daily and weekly cleaning checklists.
• Maintain a professional lobby and front desk environment reflecting the Sky Share standard.
• Assist other departments and team members with operational support as needed, including during peak traffic periods, special events, and irregular operations.

• Minimum age of 18 years old.
• Valid driver’s license and ability to meet company insurance requirements.
• High school diploma or equivalent.
• Minimum 1 year of customer service experience.
• Basic computer and math skills.
• Ability to lift up to 50+ pounds and perform physical tasks safely and consistently.
• Willingness to work days, nights, weekends, holidays, and on-call shifts as assigned.

• Adaptability and change management skills in a fast-paced operational environment.
• Effective communication with professionalism and clarity in all interactions.
• Responsiveness and accountability when resolving customer needs and operational requests.

• Ability to work independently and as part of a team in a high-stress, customer-facing environment.
• Strong organizational skills with the ability to multitask while maintaining attention to detail.
• Proficiency with Google Workspace and Microsoft Office.
• Professional, friendly, and confident demeanor with strong customer instincts.
• Comfortable working in a live airport or FBO environment with a strong commitment to safety and professionalism.
• Ability to manage competing priorities while maintaining accuracy, composure, and professionalism.

• Salary: $18.50 – $22.00 per hour (DOE).
• Schedule:
  
  Full-Time or Part-Time; includes days, nights, weekends, holidays, and on-call shifts.
• Health Benefits:
  
  Medical, Dental, and Vision plans available.
• Life Insurance:
  Employer-paid, with optional additional coverage available.
• Retirement: 401(k) plan with employer match options.
• Time Off:
  Competitive paid time off policy.
• Travel Perks:
  Enjoy free flights on unoccupied trips.