Engine Support Specialist - Power Generation

Description

About INNIO Group:

INNIO Group is a global distributed energy solutions provider that delivers reliable, flexible, transient, decentralized, modular and efficient power. With a track record of innovation, INNIO designs, manufactures and services high-performance power systems under its Jenbacher and Waukesha brands. The company delivers power for applications including data centers, microgrids, grid stabilization, industrial energy and gas compression.

INNIO operates a global installed base across approximately 100 countries as of December 31, 2025, supported by a resilient, high-margin services business that delivers long-term, recurring revenues across the full equipment lifecycle. As electricity demand accelerates-driven by AI, electrification and grid constraints-INNIO enables scalable, behind-the-meter power generation with high efficiency, fast start capability, strong transient performance and fuel flexibility, including hydrogen-ready solutions.

INNIO employs over 5,000 people worldwide and is committed to moving energy forward.

Position Overview:

The Engine Support Specialist will provide technical assistance and troubleshooting support for INNIO's engine product portfolio. This role supports channel partners and customers by delivering timely, high-quality technical guidance, failure analysis, and issue resolution through remote and onsite support. This position plays a critical role in driving customer satisfaction, supporting product quality, and contributing to continuous improvement through effective communication with field teams, quality organizations, and cross-functional partners.

This position will work on a hybrid rotating shift schedule.

Essential Responsibilities:

• Provide technical assistance, failure analysis, and troubleshooting support to channel partners and customers for all Waukesha engine products via phone, email, and the Salesforce Issue Resolution system
• Coordinate the return of parts from the field for technical analysis and follow up on findings
• Provide accurate technical data, documentation, and recommendations to channel partners and customers
• Enter and track quality issues using QC tools and actively participate in quality and review meetings
• Drive customer satisfaction through a strong commitment to quality and by providing Voice of Customer (VOC) feedback to quality and engineering teams
• Remotely program engine control units (ECUs) for replacements, CM&U upgrades, and overhauls as requested by channel partners
• Travel to customer sites to provide technical support, troubleshooting assistance, and mentoring to operators and technicians
• Utilize my Plant digital tools to proactively identify engine issues and coordinate repair activities with channel partners
• Participate in root cause analysis activities by providing data, attending review meetings, communicating findings, and supporting solution implementation in the field
• Support activities related to new product introductions and CM&U updates
• Attend required product training courses and review technical training materials as assigned
• Perform other duties as assigned to assist with successful operations and business continuity

Requirements:

• Bachelor's degree in Engineering or an Engineering Technology degree from an accredited university or technical college with a minimum of five (5) years of experience in reciprocating engine or gas compression applications OR associate degree in a related technical field with a minimum of eight (8) years of experience in reciprocating engine or gas compression applications
• Proficiency in Microsoft Office
• Willingness to travel within the Americas region up to 20% as business demands
• Willingness to participate in shift work and on-call support as required
• Valid driver's license
• Legally authorized to work in the U.S. without sponsorship now or in the future

Knowledge, Skills, & Abilities:

• Strong working knowledge of reciprocating engine technology, preferably within power generation or gas compression applications
• Proven ability to troubleshoot complex mechanical, electrical, and control system issues
• Strong problem-solving skills with the ability to perform and support structured root cause analysis
• Excellent verbal and written communication skills, with the ability to explain complex technical topics to diverse audiences
• Strong interpersonal skills with a customer-focused and service-oriented mindset
• Ability to work effectively in a global, multicultural environment and collaborate across functions and regions
• Proven ability to work independently with minimal supervision while managing multiple priorities
• Proficiency in using diagnostic tools, remote monitoring systems, and digital service platforms
• Strong organizational skills and attention to detail, with a focus on safety, quality, and customer satisfaction
• Ability to work in a field or office environment
• Ability to stand, sit, walk, use hands and fingers, reach, stoop, kneel, crouch, crawl, talk, hear, climb, balance

INNIO offers a great work environment,…