Senior Accounts Receivable​/Order-to-Cash Specialist

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Senior Accounts Receivable / Order-to-Cash Specialist

Location:

Remote (EST hours preferred)

Employment Type:

Full-Time

Monthly Base Salary: $1,500 – $1,800 USD (depending on experience)

Performance-Based Bonus: $300 – $500 USD/month (based on collection effectiveness, aging reduction, and overall AR outcomes)

We are seeking a highly motivated and experienced Senior Accounts Receivable / Order-to-Cash Specialist to fully own the collections and order-to-cash process in a standalone role. This position plays a critical role in maintaining healthy cash flow, managing a high-volume and complex AR portfolio, and partnering cross-functionally with Sales, Finance, and Operations.

This is not a general accounting or month-end close role. Instead, this position is ideal for a senior-level AR professional who is hands-on, detail-oriented, persistent, and focused on dispute resolution, cash collection and process improvement.

• Manage the full order-to-cash lifecycle, from invoicing through payment application and collection.
• Maintain and pursue a high-volume AR portfolio, including:
  • Current customer collections
  • Complex and aged balances (2+ years)
  • Proactively follow up with customers via email and phone to drive timely resolution and payments.
• Accurately apply incoming payments (ACH, wire, check, credit memo) and document activity in Net Suite/CRM.
• Investigate and resolve invoice discrepancies, short payments, chargebacks and deductions; act as the main point of contact for customer inquiries regarding billing and payment; partner with Sales, Finance, and Ops teams to resolve issues and unblock payments; and escalte high-risk accounts with clear recommendations.
• Prepare and maintain weekly AR aging reports and collection status updates, provide insights into customer risks, legacy AR cleanup, and collection KPIs, and assist with AR reconciliations and audit support (as needed, limited scope).
• Identify ways to reduce manual work, improve AR workflows, and drive automation; help build better invoicing cadence, dispute tracking, and documentation standards; contribute to system optimization efforts, especially in Net Suite; and help establish AR best practices to support scaling operations.

• 4+ years of progressive Accounts Receivable / Collections experience, ideally in high-volume environments.
• Proven success managing complex portfolios, including aged AR.
• Strong knowledge of AR processes, collections strategies, and customer workflows.
• Hands-on experience with ERP systems (Net Suite preferred).
• Excellent English communication skills – written and verbal.
• Confident handling inbound and outbound customer phone calls.
• Detail-oriented, self-motivated, and organized.
• Experience collaborating with distributed and cross-functional teams is a plus.
• Ability to work EST-aligned hours.