Wealth Management Operations- Director; AVP- Unclaimed Properties

We're seeking someone to join our team as a Director in Escheatment Services Operations to be responsible for all aspects of Escheatment functions by supporting the receiving, reconciling and reporting of unclaimed assets as needed.

In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is a Team Specialist position at the Director level within Risk, Regulatory & Resilience, which performs various independent functions to ensure adequate controls are in place. We do this by providing an integrated risk and control framework to govern, assess, mitigate and manage financial and operational risk in Operations.

• Serve as a subject matter expert within functional area, working with Team Manager to manage processes, risks and/or projects, proposing and implementing improvements/changes
• Act as key problem solver for area or expertise, applying detailed knowledge to address unique or novel situations, recognize risks and draw out key issues
• Coordinate work, train and develop other team members where required, including task allocation, and project contribution
• Manage returned mail and SEC Regulation 17ad-17 Lost Security Holder process
• Supervise internal and external inquiries and ensure maintenance of SLAs
• Operate with in-depth knowledge of Compliance risk avoidance
• Monitor and ensure that support for the returned mail process and SEC Regulation 17
  
  Ad-17 is documented, reviewed, and accurately prepared
• Respond to and coordinate with clients/business areas in regard to returned mail inquiries
• Serve as Subject Matter Expert for returned mail and Escheatment
• Work with clients or internal stakeholders as information is required or requested
• Support the receiving, reconciling, and reporting of unclaimed assets as needed
• Manage and reconcile internal unclaimed property accounts
• Manage unclaimed property campaigns
• Work on assigned projects on an as‑needed basis to support Escheatment Operations

• Ability to lead by example, work with drive and determination, and put forward challenging views to senior levels
• Comprehensive knowledge and understanding of functional area and operational/compliance policies and procedures of their team
• Ability to operate independently across the majority of day‑to‑day responsibilities
• Culture carrier across Operations, embracing the Firm's core values and acting as a role model
• Collaboration and teamwork skills and experience, including strong interpersonal skills
• Organizational skills, with strong attention to detail, and the ability to manage multiple deadlines
• Identify and elevate potential process anomalies to management in a timely manner
• Knowledge of unclaimed property regulations and SEC 17ad-17
• Demonstrated experience identifying and addressing client needs: actively participating in discussions and meetings
• Support a positive environment by balancing workloads while meeting client expectations; providing candid, meaningful feedback in a timely manner; and keeping management informed of progress and issues
• Ability to effectively present information and respond to questions from business areas, managers and clients
• Strong interpersonal and communication skills with the ability to establish excellent working relationships with internal business areas and clients.
• Project management capabilities.
• Strong critical thinking, organizational, and problem‑solving skills.
• Ability to analyze large datasets
• Ability to manage people

Salary range for the position: $64,000-$108,000/ Yr. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent…