Sr. Professional Services Consultant

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently.

Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

The Role Professional Services seeks a Senior Consultant to serve as a senior technical authority for enterprise messaging and email security architectures. This role partners with some of the world’s largest organizations to design, optimize, and operationalize resilient, high-volume messaging infrastructures integrated with advanced security and compliance controls. The ideal candidate has experience implementing and administering large-scale mail infrastructures and acting as a trusted advisor to enterprise architecture teams and security leadership for Fortune 100/500 companies.

This role is responsible for aligning client business priorities with high volume SMTP routing and governance strategies, integrated with world-class messaging security.

Your day-to-day Customer Leadershipo Lead architecture and design discussions with enterprise technical and executive stakeholders.o Support customer planning and execution of implementations, upgrades, migrations, and consultative optimizations for Proofpoint’s enterprise-grade Mail Transfer Agent solutions (including Proofpoint Enterprise MTA, Email Protection, Cloudmark Security Platform, Sentrion).o Act as escalation authority for complex mail flow and deliverability issues.o Provide recommendations and best practices to optimize Proofpoint technology investment.o

Provide advice on operationalizing Proofpoint MTA solutions and incident response workflows; advise on integrations with relevant Customer platforms.o Work closely with Proofpoint’s sales team to ensure customer stakeholder needs are met. Partner to develop Proofpoint customer champions.

Technical Expertiseo Design high-throughput, resilient SMTP routing architectures.o Optimize deliverability, reputation, and compliance posture.

Internal Influenceo Drive high volume messaging service delivery standards and architectural best practices across the Professional Services organization.o Contribute to strategic initiatives that improve customer adoption and operational maturity.o Partner with Product/Engineering to shape roadmap based on field insights.o Provide technical leadership and mentorship across the consulting organization, establishing scalable delivery methodologies and architectural best practices.

What you bring to the team

Required7-10+ years experience in email infrastructure, MTA operations, or messaging security in a production environment

Deep expertise in SMTP, routing, authentication (SPF/DKIM/DMARC)
Experience leading customer-facing architectural discussions in enterprise environments.

Experience managing complex customer escalations and driving resolution

Ability to influence technical strategy across multiple stakeholder groups.

Demonstrated ability to write clear, informative technical documentation and deliverables

Keen risk identification and resolution skills

Demonstrated leadership and verbal communication skills

Dedication to client service with a confident, comfortable in-person and virtual presence

Strong organizational and project management skills; strong attention to detail

Experience working in a fast-paced customer success or Professional Services organization

Preferred

Experience with Proofpoint’s Email Protection and Email DLP solutions

Experience defining, implementing, and maintaining…