Maintenance Program Manager - West Jordan, UT

Job Description

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Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Job Description
BGIS is currently seeking a Maintenance Program Manager to join the team in South Jordan, UT.

BGIS is a leading provider of integrated facility management, project management, energy & sustainability, and real estate services. With a team of over 7,000 globally, we inspire better business performance by creating optimized, client-focused environments. Join us to make an impact in a collaborative, innovative workplace.

As the Maintenance Program Manager, you'll oversee daily operations and white space projects for Pay Pal's data centers, acting as the primary liaison with Data Center Managers. You'll lead a team of technicians, manage critical tasks, and ensure high-quality service delivery while maintaining compliance with client SLAs.

Key Responsibilities

Team Leadership:

Lead, mentor, and coach team members to achieve performance goals and foster professional growth.
Conduct daily huddles and provide onboarding and hands-on data center training.
Monitor team performance to ensure timely, high-quality client service.
Operational Oversight:

Perform daily data center walk-throughs to assess operations and identify issues.
Manage the Service Now ticketing queue, prioritizing and scheduling tasks to meet/exceed SLAs.
Oversee physical installation and power-up (Rack & Stack) of servers, peripherals, and network equipment.
Conduct and delegate quality checks to maintain operational standards.
Project & Process Management:

Participate in SOP development and meetings to enhance operational efficiency.
Contribute to corporate initiatives and ensure timely completion of assigned tasks.
Collaborate with clients and service providers to plan and execute data center projects.

Additional Qualifications/Responsibilities

Qualifications

Education:

High School Diploma or equivalent.

Experience:

Minimum 3 years in IT/networking systems with technical/operational roles in a data center environment or equivalent.
Experience in dynamic colocation and managed services environments.

Certifications:

At least 1 technical certification or equivalent work experience.
Technical

Skills:

Strong knowledge of data center architectures (equipment cabinets, containment, power distribution, computer/network systems, cabling, communications).
Understanding of core infrastructure (power, cooling, fire protection) and raised floor equipment standards.
Proficiency in DCIM principles and Service Now.

Soft Skills:

Excellent verbal and written communication for diverse audiences.
Strong customer service, collaboration, and team-building skills.
Ability to prioritize tasks and work effectively in a fast-paced environment.
Physical Demands & Work Environment

Ability to walk job sites and work at heights (preferred).
Flexibility to work all shift schedules (7x24x365) and respond to off-hour emergency calls.
Reasonable accommodations available for qualified individuals with disabilities.