Desktop Support Representative

At Sunrun, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. To do it, we’re designing a dynamic culture where employee development, well-being, and safety come first. It’s why we’ve become the #1 home solar and battery company in America. We’re unlike any other residential energy company.

Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

We’re on a mission to make energy more reliable and affordable for more people. We provide an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses.

This position is primarily remote, with occasional visits to a local office or our corporate headquarters for team-building, training, and collaborative project work. These on-site sessions are designed to strengthen connections, share insights, and ensure a seamless experience for our team and customers. Equipment pick-up from a local branch will be required. We will provide advance notice whenever on‑site attendance is required, making these times purposeful and rewarding.

We are seeking a highly skilled and experienced Staff‑Level Application Support Technician to join our team. The ideal candidate will have advanced knowledge of Salesforce, experience with Jira and Service Now, and a strong ability to collaborate with development teams. You will be responsible for providing high‑level application support, documenting processes, and ensuring seamless communication between teams. This role requires excellent problem‑solving skills, technical expertise, and the ability to work in a fast‑paced environment.

The ideal candidate embodies Sunrun’s values of Integrity, Courage, Passion, Curiosity, Impact, and being Human Centered.

• Advanced Salesforce Support:
  Provide expert‑level support for Salesforce applications, including troubleshooting, configuration, and issue resolution.
• Jira & Service Now Management:
  Utilize Jira and Service Now to track issues, manage workflows, and ensure timely resolution of application‑related incidents.
• Collaboration with Development Teams:
  Work closely with development teams to ensure that support issues are clearly communicated and addressed efficiently. Provide input on system improvements and elevate critical issues as needed.
• Process Documentation:
  Develop and maintain detailed documentation of application support processes, workflows, and troubleshooting procedures to ensure consistency and knowledge sharing within the team.
• Incident Management:
  Manage and prioritize incoming support requests, ensuring that issues are resolved in a timely manner according to SLAs.
• Communication and Stakeholder Engagement:
  Act as a liaison between technical teams, business users, and stakeholders to ensure effective communication and resolution of application issues. Clearly articulate technical information to non‑technical users.
• System Monitoring and Maintenance:
  Proactively monitor key application systems, ensuring optimal performance and uptime.
• Continuous Improvement:
  Identify areas for improvement in current support processes and tools, contributing to the overall efficiency of the application support function.
• Mentoring and
  
  Coaching:
  
  Providing guidance, mentorship, and coaching to junior technicians and team members, helping them grow and develop…