Member Experience Quality Analyst
Job in
West Jordan, Salt Lake County, Utah, 84088, USA
Listed on 2026-07-28
Listing for:
SmithRx
Full Time
position Listed on 2026-07-28
Job specializations:
-
Quality Assurance - QA/QC
Job Description & How to Apply Below
Smith Rx is seeking a high-energy Quality Assurance Specialist to support member experience by analyzing agent performance, monitoring omnichannel conversations, and updating knowledge base content.
The ideal candidate has 4+ years in QA for call centers, experience with Talkdesk, Shelf, Google Suite, and strong Excel skills, plus excellent communication and empathy. This role collaborates with Operations and Training to drive education and process improvements.
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