Member Specialist

Overview

Position Summary...

What you'll do...

• Maintain area of responsibility in accordance with Company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Provide member service by maintaining exit areas, reviewing member receipts, acknowledging the member, identifying member needs, assisting with purchasing decisions, and locating merchandise.
• Provide member service in the self-checkout area by resolving member issues and concerns, promoting Sam's Club products and services, guiding members on self-service technology, processing member purchases, and assisting with payments, returns, refunds, and exchanges according to company policies for different membership and payment types.
• Assist with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity, maintaining paperwork logs and documentation, executing emergency response procedures, and ensuring compliance with security and safety practices.
• Assist with the training of Member Frontline Service associates on processes and procedures, teaching new technology and tool functionality, delivering program rollout training, and providing continuous learning and process improvement opportunities.
• Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans using the Open Door Policy and applying them to business processes and practices.
• Complete work assignments by using policies, data, and resources; collaborate with managers, coworkers, customers, and other partners; identify priorities and deadlines; communicate progress; and seek opportunities for improvement while adapting to change.
• Respect the Individual:
  Embrace differences and foster a culture of belonging, creating opportunities for all associates to thrive and perform.
• Respect the Individual:
  Work as a team, build strong relationships, and communicate with impact and positivity to motivate and influence.
• Respect the Individual:
  Support developing and mentoring others, recognizing contributions and accomplishments.
• Act with Integrity:
  Maintain high standards of integrity and compliance, model Walmart values, and support the goal of becoming a regenerative company by positively impacting associates, customers, and communities.
• Act with Integrity:
  Act in a selfless, humble, honest, fair, and transparent manner.
• Serve our Customers and Members:
  Deliver results while putting the customer first.
• Serve our Customers and Members:
  Make decisions based on reliable information, balance short- and long-term priorities, and consider how your work impacts the team's ability to deliver for all stakeholders.
• Strive for Excellence:
  Display curiosity, take calculated risks, and show courage and resilience.
• Strive for Excellence:
  Drive continuous improvements, adopt new technologies and skills, and support others through change.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other benefits for a happier mind, body, and wallet.

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on job classification and length of employment and meets or exceeds paid sick leave laws where applicable. For information about PTO, see One.
  
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• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are fully paid by Walmart. Eligibility…