EyeCare Advisor

Total Rewards:
Benefits/Incentive Information

Requisition : 929969

Store #: 002713 Lens Crafters

Position: Part‑Time

Lens Crafters is a place for visionaries. We have a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care. Our focus is on delivering exceptional value in the lives of our customers while ensuring the highest quality optometric care.

The Eye Care Advisor creates exceptional value in the lives of our customers by delivering the Lens Crafters Experience. Ensures all patients receive the highest quality optometric care. Delivers the store’s key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors while seamlessly linking the doctor and retail functions together.

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (three rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Attentively reviews prescriptions and/or patient information, identifies special needs, and consults with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments, and properly submits invoices for payment.
• Operates the POS system terminal, inputting customer/patient and prescription information with accuracy and attention to detail.
• Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance, and coupons.
• Explains to customers the “One Hour” processing and expected delivery times.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with company guidelines.
• Maintains a safe working environment for all associates/patients.
• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point‑of‑purchase materials.

• Demonstrates good product knowledge and takes initiative to accurately describe the features and benefits of various lenses and frames.
• Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle, and budgetary needs.

• Performs all pre‑examination testing with accuracy and attention to detail; takes initiative to explain all measurements and answer any questions the patient may have.
• Utilizes clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.
• Responsible for the maintenance and disinfection of contact lens inventory and provides clinical support to the Optometrist as needed.

• High school graduate or equivalent.
• Strong customer‑service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem‑solving ability.
• Familiarity with cash register, computers and calculators.
• Organizational skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

• Previous experience in customer service, retail, and/or optical.
• Strong interpersonal skills.

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws…