Inside Sales Representative

Interstate Brick, established in 1891 and part of the Pacific Coast Building Products family since 1990, is a premier U.S. brick manufacturer specializing in residential and commercial construction. Renowned for its exceptional quality, Interstate Brick offers a diverse palette of colors and unique clay deposits, enabling custom colors and shapes for unique designs. The company produces a full range of brick products, including veneer, thin brick, structural brick, and pavers, with innovative offerings like the 16‑inch Emperor™ face brick and Atlas™ Structural brick for enhanced durability and aesthetic versatility.

With a specialized team of design and construction professionals, Interstate Brick emphasizes aesthetics, engineering, energy efficiency, and sustainability for long‑lasting projects. The company is located in West Jordan, UT.

This is a full‑time, on‑site role located in West Jordan, UT, for an Inside Sales Support professional.

• Maintains contact and provides internal support to Outside Sales Representative.
• Process and manage sales orders, terms, payer, pre‑lien and change‑orders received into SAP and distribute to appropriate departments.
• Issues Invoices, Returns for Credit, Credit and Debit Memos following the guidelines outlined in Basalite Policy documents.
• Stock checks and material availability.
• Assist and support walk‑in customers by providing product information, processing orders, and ensuring a positive in‑person experience.
• Order status reports for Customers and Sales Representatives
• Checks inventory and participates in semi‑annual inventory count, two Saturdays a year.
• Building relationships with current and potential customers to establish trust and rapport.
• Answer incoming calls, e‑mails, text messages responds to customer inquiries in a courteous manner.
• Demonstrates superior product knowledge to answer customer questions and inquires.
• Attends in‑house sales meetings when needed.
• Performs required paperwork and helps maintains job files.
• Supports Sales staff and Sales manager as needed.
• Attends safety meetings and abides by all safety rules set forth by company and governmental regulatory agencies; ensures that hazardous conditions are reported and corrected.
• Maintain regular, reliable, and punctual attendance.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or general education degree (GED); and one (1) to three (3) years related experience and/or training on Inside Sales support in masonry industry; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form. Ability to deal with problems involving several variables in standardized situations.
• Must be able to operate a personal computer plus related software and other various standard office machines and equipment necessary to complete duties. Working knowledge of SAP S/4 software and Salesforce preferred, but not required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequently required to use hands to finger, handle or feel;
  Reach with hands and arms;
  Talk and listen;
  Stand, walk, and sit.
• Occasionally required to bend at the waist;
  Lift and/or move up to 80 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Office environment with moderate noise.
• Plant environment with loud noise, moving machinery, dusty, dirty.
• Outdoor weather conditions.
• Wear mandatory and/or other appropriate personal protective equipment (PPE)