Sanctuary Manager

General Information

Category: Full-time (40+ hours per week, as needed)

FLSA Status: Exempt

Pay: $62,400–$72,800 annually, DOE

Schedule: Flexibility in shifts required as Sanctuary services operate 24 hours a day, 365 days a year.

The Sanctuary Manager oversees operational activities at South Valley Sanctuary to provide shelter and support for individuals affected by domestic or sexual violence. As a member of the leadership team, the Sanctuary Manager collaborates with the Programs Director and evaluates and implements programs that are aligned with the organization’s mission and client needs. The role mentors and supervises advocates and other Sanctuary staff, ensuring that Sanctuary services follow trauma‑informed practices and adhere to a survivor‑empowerment model.

• Responsible for the daily operations of the South Valley Sanctuary.
• Ensure maintenance of compliance with DHHS licensing and grant requirements and collaborate with SVS Leaders as needed.
• Implement and maintain SVS policies and procedures and ensure client‑centered, trauma‑informed services.
• Directly supervise all Sanctuary staff (advocates, Children’s Learning Center staff, custodian); duties include providing feedback, conducting one‑on‑one meetings, training on client situations, and approving payroll and time‑off requests.
• Coordinate with the Lead Advocate to oversee advocate training and ensure best practices and procedures are utilized.
• Conduct daily huddles with advocates to receive updates, provide guidance, and prioritize duties.
• Assist with hiring for all Sanctuary positions.
• Review client files for accuracy and completeness, ensuring compliance with DHHS/FVPSA, VOCA/VAWA, and other contract requirements.
• Supervise the Resident Services Coordinator and ensure completion of all documentation related to Sanctuary services (resident intake meetings, exit interviews, and exit surveys) in an accurate and timely manner.
• Work collaboratively with community partners, including housing programs, homeless shelters, other domestic violence programs, police departments, and agencies that provide resources to support survivors’ needs.
• Participate in resident‑extension meetings with assistance from caseworkers and the clinical team.
• Monitor and review residents’ concerns and grievances; meet with residents and report back to help resolve issues.
• Ensure safe operation and regular maintenance of the Sanctuary in collaboration with the Facilities Operations Coordinator.
• Supervise the Facilities Advocate and report needed repairs or maintenance to the Facilities Operations Coordinator.
• Assist with required funding and licensing reports.
• Pull reports and review documentation for quality assurance and ensure licensing and contract compliance.
• Set data‑informed goals and monitor progress toward annual goal achievement in partnership with the Programs Director.
• Conduct the weekly residential meeting with caseworkers, clinical team, and advocates to review residents’ progress.
• Oversee weekly life‑skills groups for residents.
• Conduct weekly community meetings with residents.
• Oversee the execution of the LAP program (helpline advocacy and Sanctuary coordination), including training, data accuracy for monthly reporting to UDVC, and facilitating quarterly meetings with LAP partners.
• Assist with finalization of policies and procedures for the Hands and Paws Program (pet units on site for dogs and cats).
• Oversee implementation of the Hands and Paws Program (scheduled for Summer 2026).
• Demonstrate support for SVS’s strategic imperative of being part of a 360‑degree, trauma‑informed organization.
• Maintain appropriate professional boundaries with residents, staff, volunteers, donors, and vendors.
• Ensure confidentiality and proper handling of all client and employee information.
• Perform CPR and administer First Aid as needed.

• Assist with community outreach: attend events and meetings with other service providers and community partners.
• Meet with SVS department leaders monthly and as needed.
• Provide Sanctuary shift coverage as needed.
• Attend monthly UDVC meetings.
• Conduct monthly staff meetings to…