Medicaid Eligibility Support & Outreach

Posted Thursday, June 18, 2026 at 4:00 AM

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world‑class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.

Staffing Solutions Organization LLC (SSO) is currently building a talent pipeline for anticipated Medicaid Eligibility and Medicaid Outreach initiatives supporting Medicaid programs.

These proactive, future opportunities are expected to support increased workload, policy changes, and backlog reduction efforts
. Applying now allows qualified candidates to be considered early as projects are formally approved and launched.

If you have experience in Medicaid eligibility, human services, or client outreach
, we encourage you to apply and join the SSO talent community.

• Medicaid Eligibility Associate – Full‑Time
• Medicaid Eligibility Supervisor – Full‑Time

These roles focus on reviewing and assessing Medicaid cases
, applying policy and eligibility rules
, and processing submitted client documentation
. Work is primarily case‑based
, with occasional outbound contact required to clarify information.

Staff will work across multiple web‑based systems and Microsoft platforms (including Teams and Outlook), often using multiple monitors
. This short‑term initiative is expected to reduce processing backlogs and improve service delivery outcomes
.

Supervisors perform similar eligibility work while also providing team oversight, performance support, and reporting
.

• Review and evaluate Medicaid applications and supporting documentation
• Interpret and apply Medicaid policy, rules, and regulations
• Verify, update, and maintain accurate digital case records
• Respond to client or member inquiries as needed
• Navigate and utilize multiple systems in a fast‑paced environment
• Supervisor roles: provide staff oversight, coaching, quality review, and reporting

• College degree preferred, not required
• Four (4) years combined education, training, and/or experience in health or human services or a related field demonstrating:
• Ability to interpret and apply policy and regulations
• Experience maintaining and verifying digital records
• Experience responding to client or member inquiries
• Prior supervisory experience required for Supervisor roles

• Medicaid Outreach Representative – Full‑Time
• Medicaid Outreach Supervisor – Full‑Time

Beginning in 2027
, new requirements may affect some adults’ ability to maintain Medicaid coverage. These roles will conduct proactive outbound outreach to members within the Medicaid Expansion population to:

• Increase awareness of upcoming program changes
• Prescreen for compliance pathways or exemptions

This work involves 100% outbound calling and direct engagement throughout the workday. Strong communication skills, empathy, and professionalism are essential.

Outreach Supervisors will also monitor call quality
, provide coaching
, and report outreach trends to leadership.

• Conduct proactive outbound calls to Medicaid members
• Clearly explain program changes and next steps
• Accurately document outreach efforts in digital systems
• Provide respectful, empathetic client support
• Supervisor roles: monitor call quality, coach staff, and report performance trends

• College degree preferred, not required
• Two (2) years combined education, training, and/or experience in:
• Health or human services
• Client‑facing communications or outreach
• Experience with:
• Digital recordkeeping
• Assisting clients or members
• High‑volume phone work
• Prior supervisory experience required for Supervisor roles

• Be considered early for future Medicaid initiatives
• Full‑time schedules (
  40 hours per week
  )
• Meaningful public‑service work supporting access to healthcare
• Opportunity to support large‑scale Medicaid operations and policy transitions

These positions represent proactive talent…