Commercial Operations Manager - Cortiva Business Unit

Commercial Operations Manager

A hands-on, player-coach role leading Commercial Operations for the Cortiva business unit. Cortiva Allograft Dermis is an acellular dermal matrix (ADM) used primarily in soft-tissue support during implant-based breast reconstruction. This person directs the team while working directly in the day-to-day – forecasting, pricing, contracting, reporting, consignment, and field support – rolling up their sleeves alongside the team rather than managing from a distance.

They own the business unit's forecasting, reporting, and commercial data environment, help lead the launch of a dedicated Contract Lifecycle Management (CLM) program, look for smarter and faster ways to get work done, and partner across Sales, Finance, Legal, IT/Analytics, Regulatory, and Customer Service to align processes and drive adoption.

Key Responsibilities

• Act as a hands-on player-coach – leading and developing the Commercial Operations team while personally owning day-to-day deliverables, jumping into the work alongside the team, and setting the standard through direct execution.
• Lead and personally run the monthly and long-range forecasting processes for the business unit – building the Base + Growth + Churn framework, driving the Lean Weekly Management (LWM) cadence, and delivering revenue, quota, and phasing analysis to sales and executive leadership.
• Own and actively maintain the business intelligence and reporting environment, including the design and governance of Microsoft Power BI reports, DAX/Power Query data models, and certified metric definitions that the team relies on daily.
• Champion the use of AI and automation to make daily work easier and faster – hands-on experience with tools such as Microsoft Copilot, Copilot Studio agents, and Power Automate, and a forward-thinking mindset for identifying and piloting new ways to streamline commercial workflows.
• Help lead the launch of a dedicated Contract Lifecycle Management (CLM) program for the Cortiva business unit – driving the migration of contract data (pricing, consignment, distribution, B2C, and territory) from interim SharePoint lists into a purpose-built CLM system, and assisting with the project management and development effort from requirements and data mapping through configuration, testing, and go-live.
• Serve as the business-unit process owner for contract lifecycle management – defining workflows, milestone tracking, approval routing, and data-governance standards that carry forward into the new CLM platform.
• Manage the Cortiva business unit's GPO/IDN agreement portfolio and pricing strategy – including access- and tier-based pricing across major GPOs (Vizient, Premier, Health Trust, Ascension), margin analysis, and large RFP/RFQ responses.
• Serve as the Commercial Operations functional lead on enterprise data and systems initiatives (ERP/Net Suite migration, Enterprise Data Warehouse, and star-schema data-governance modeling) across discovery, requirements, data migration, and go-live readiness.
• Manage customer master, pricing, and territory data governance in the ERP system, ensuring accuracy, standardization, and compliance with regulatory and business rules.
• Lead commercial funnel management, targeting, and territory analytics – including CRM/pipeline administration, KPI tracking, and territory design incorporating outside data sources (e.g., TAM and IDN strength).
• Lead and coach the consignment team on day-to-day inventory operations – inventory-on-hand analysis, back-order monitoring, and near-expiration reporting – working hands-on with the team to make timely recommendations to the field.
• Support the rollout of the Evergen Connect Field Inventory app by gathering and compiling field-user feedback, identifying enhancement opportunities, and helping drive adoption across the consignment team and field.
• Roll up knowledge of the full assigned portfolio to support field-generated inquiries and personally handle day-to-day ad hoc requests including contracting, pricing quotes, approvals, reporting, and consignment or Temp Purchase Orders (POs).

Requirements

• Education:
  
  Bachelor's degree in business, industrial engineering, data analytics,…