Parking Clerk

Parking Operations | Purdue University-West Lafayette, Indiana

Purdue University's Parking Operations team is seeking a detail-oriented and customer-focused professional to join our office as a Parking Clerk. This position plays an important role in supporting daily parking services while helping students, employees, and visitors navigate parking-related questions and processes.

As one of the first points of contact for customers, the successful candidate will provide assistance in person, by phone, and through email while ensuring a positive customer experience. This role combines customer service, administrative support, database management, and operational coordination in a collaborative environment.

• Provide courteous and timely assistance to customers at the service counter, over the phone, and through email.
• Respond to parking-related inquiries and help resolve routine concerns in accordance with departmental policies and procedures.
• Maintain and update parking records and databases.
• Prepare documentation and supporting materials for second- and third-level citation appeals.
• Assist with management of the campus abandoned bicycle inventory and bike impound operations.
• Coordinate and support bike repair student employees.
• Learn and maintain parking maps using ArcGIS and other departmental systems.
• Process payments and transactions while adhering to established security and auditing procedures.
• Support departmental operations during peak periods and special projects as needed.

This position offers a unique blend of customer interaction, administrative responsibilities, and operational support. Candidates who enjoy helping others, learning new systems, and contributing to a campus-wide service team will find opportunities to develop valuable skills while making a direct impact on the Purdue community.

Our employees benefit from the stability of year-round work, competitive pay and a comprehensive benefits package that includes medical, dental and vision insurance, retirement plans, paid time off and opportunities for ongoing training and professional growth.

Education and Experience

Required:

• High School Degree or High School Equivalency (HSE)
• Minimum of three (3) years of customer service experience

Skills Required:

• Solid written and verbal communication
• quality customer service
• capacity for managing disgruntled customers
• strong interpersonal skills
• aptitude for clerical duties ability to multi-task while maintaining a positive demeanor

Preferred:

• Familiarity with campus

Additional Information:

• Purdue University will not sponsor employment authorization for this position
• A background check will be required for employment in this position
• FLSA:
  Non-Exempt (Eligible for Overtime)
• Retirement Eligibility:
  Non-exempt Defined Contribution Plan
• Benefit Statement:
  Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days