Call Center Customer Service Representative

Position Overview

We are seeking Call Center Representatives to support a high-volume, short-term project assisting incoming university students and their families with campus housing inquiries. This is a fully onsite role requiring strong communication skills, professionalism, and the ability to deliver accurate and compassionate customer service in a fast-paced environment.

This position serves as the first point of contact for questions related to housing applications, assignments, move-in procedures, policies, and general student housing support.

• High school diploma or equivalent
• Strong verbal and written communication skills
• Ability to manage high call volumes while maintaining professionalism
• Strong customer service mindset and interpersonal skills
• Basic computer proficiency and ability to learn new systems quickly
• Ability to work onsite daily

• Previous call center or customer service experience
• Experience in higher education or student services environments
• Familiarity with university housing operations
• Bilingual abilities (Spanish, Mandarin, or other languages a plus)