Assistant Director, Engineering Success Center

Assistant Director, Engineering Success Center

City:
West Lafayette

Job Description:


Job Summary


The Assistant Director, Engineering Success Center leads academic support initiatives within the Engineering Student Success program. The position plans, implements, manages, and evaluates tutoring, exam preparation, study tables, workshops, and other academic and experiential support designed to strengthen student confidence, academic performance, persistence, and progress toward graduation.

The Assistant Director manages the peer tutor workforce and collaborates with faculty, academic advisors, and College and University partners to ensure students have access to effective academic support. The role also supports key transfer and pathway populations. The position uses engagement data, academic outcomes, research, and student feedback to assess and continuously improve Engineering Success Center services.


What You'll Be Doing:

Multi-site Engineering Success Center operations and programming

• Lead the planning, implementation, and day-to-day operation of academic-support services offered through the Engineering Success Center in Lambertus Hall and the residential tutoring location in Shreve Hall.
• Develop and maintain a coordinated portfolio of peer tutoring, exam preparation, study tables, workshops, and other academic-support activities based on student needs, course demand, research, and effective practices.
• Establish operating schedules, course coverage, service standards, communication processes, and procedures that support consistent and effective delivery across both locations.
• Manage the use of Engineering Success Center spaces, technology, equipment, and instructional resources. Identify and resolve operational challenges and recommend improvements to programs, processes, and systems.

Peer Tutor Workforce Management

• Lead the full employment lifecycle and functional supervision of approximately 30 peer tutors.
• Forecast staffing and course-coverage needs; recruit, interview, select, hire, onboard, train, schedule, coach, and evaluate tutors.
• Establish performance expectations and service-quality standards and address performance, attendance, conduct, and scheduling concerns.
• Convene and lead regularly scheduled tutor staff meetings to communicate operational updates, reinforce expectations, address emerging concerns, review student-support practices, and strengthen coordination across Engineering Success Center locations.
• Develop ongoing tutor training and professional-development opportunities.

Assessment, data, reporting, and continuous improvement

• Develop and maintain an assessment plan for Engineering Success Center services. Track and analyze measures including student participation, utilization by course and location, repeat engagement, student satisfaction, confidence, tutor performance, academic performance, and other relevant Engineering Student Success indicators.
• Prepare reports and recommendations for Engineering Student Success and College leadership.
• Use data, research, and stakeholder feedback to evaluate program effectiveness, identify service gaps, improve operations, and inform decisions regarding staffing, course coverage, hours, and future programming.

Partnerships, Outreach, and Targeted Student Support

• Build and maintain collaborative relationships with faculty, academic advisors, schools and departments, Residential Education, student-support offices, and other College and University partners.
• Coordinate referrals, outreach, communication, and academic-support initiatives that expand student awareness of and access to Engineering Success Center services.
• Provide coordinated academic and experiential support to key transfer and pathway populations, including students who transfer from the Atlanta University Center Consortium, participants in the Green 2 Gold program, and students entering through articulation agreement pathways. Assess the academic-support needs of these populations and connect students with tutoring, exam preparation, workshops, study groups, faculty and staff resources, and other appropriate Engineering Success Center or University services.
• Support students experiencing…