Field Service Engineer

Job Summary

The Field Service/Support Engineer will service, troubleshoot, repair and perform preventative maintenance (including installation and training) on Teledyne FLIR Detection instruments in house or at customer sites all over the world.

• Perform installation of Teledyne FLIR hardware and software in the field.
• Provide training on the use of product hardware and software both at Teledyne FLIR and in the field.
• Troubleshoot and repair Gas Chromatography/Mass Spectrometry (GC/MS) and Bio instruments both at Teledyne FLIR and in the field.
• Be knowledgeable and proficient on all Teledyne FLIR Detection – Mass Spectrometry and Bio products and services including handhelds (explosives and radiation).
• Manage and resolve in a professional, pleasant and responsive manner incoming product support.
• Document appropriate questions, techniques and solutions in the product knowledge base (JIRA program or formal documentation).
• Participate in ongoing internal training programs.

• Bachelor of Science in Electrical/Electronic Engineering Technology (BSEET) degree; or Associates of Science in Electrical/Electronic Engineering Technology (ASEET) and 2 years of directly relevant work experience; or Master of Science degree in Chemistry, Biochemistry, Biotechnology, etc; and 3+ years of work experience with GC/MS instruments preferred.
• Proven experience required in the assembly and/or repair of:
  Surface mount components;
  Printed circuit boards from engineering drawings;
  Cable assemblies and harnesses from engineering drawings;
  Vacuum lines and tubing;
  Complex electro‑mechanical instruments.
• Ability to read and understand electrical schematics and mechanical assembly drawings.
• Strong customer service orientation/skills.
• Ability to effectively communicate and interact with team members and customers.
• Excellent analytical and problem‑solving skills.
• High energy, proactive orientation.
• Prior military experience a plus.
• Able and willing to travel domestic 25%+ to customer sites.
• Able and willing to travel international 20%+ to customer sites.
• Able to lift up to 80 pounds.
• Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non‑merit based factor made unlawful by federal, state, or local laws.