Dedicated OTP Pro

Operations Technology Professional (OTP) Pro

We are looking for a dedicated Operations Technology Professional (OTP) Pro to actively support the development and execution of our in-restaurant technology, ensuring that all equipment functions at the highest level for our customers and crew. OTPs are at the heart of running great restaurants. They elevate expertise and ensure end users — managers, crew, and customers — can effectively use the technology in the restaurants.

The OTP Pro is responsible for deploying, maintaining, and repairing restaurant hardware, software, and network technology in their organization's restaurants.

Duties of this position include the following:

• Upgrades: Perform certain self-installs and OS upgrades
• Maintenance: Perform scheduled maintenance tasks to ensure optimal functionality and performance of equipment
• Troubleshooting: Provide in house technology support to triage issues on-site and over the phone
• Development: Train, develop and lead an organization of OTPs for restaurant-level support.
• Training: Provide necessary resources, tools and support as new technologies and initiatives are deployed

• Competitive pay
• Credit for attending OTP Pro class
• Earned paid time off
• Tuition reimbursement and/or educational assistance through Archways to Opportunity
• Employee discounts and free meals during shifts

• Responsible with good attention to detail and strong time management skills
• Strong communication skills with the ability to effectively communicate technology issues, outcomes, needs and costs
• Self-motivated with a thirst for knowledge
• Flexible availability as some upgrades or equipment replacements must be completed during late evenings or early mornings. Weekend availability and on-call availability may be needed on occasion
• Ability to travel to restaurants located in West Lafayette and Indianapolis
• Ability to lift up to 50 pounds
• Must be 18 years old to apply