Client Relationship Consultant ; Banker - West Linn

Client Relationship Consultant

U.S. Bank is hiring a Client Relationship Consultant to engage customers across multiple channels, provide financial guidance, and promote our deposit and loan products.

19060 Willamette Dr, West Linn, OR 97068

• Build relationships with customers via in‑person, by appointment, and virtual interactions.
• Assess and attend to customers’ banking needs and obtain and process customer and account information.
• Educate clients on deposit, loan, and other banking products and services.
• Recommend solutions that align with each customer’s goals and needs.
• Proactively reach out to clients and follow up, asking questions to learn about their financial needs and channel preferences.
• Identify solutions for new and existing clients and engage them effectively through communication.
• Maintain current knowledge of consumer and business banking products, including digital offerings.
• Provide a consistent, optimal client experience by greeting clients and processing basic transactions.
• Develop collaborative partnerships with branch team members to best serve clients.
• Open new consumer and business accounts, complete service requests, and submit credit applications.
• Educate clients on emerging and self‑service digital products to meet their financial needs.
• Leverage available resources and technologies to optimize the client experience and deliver operational excellence.

• High school diploma or equivalent.
• Minimum three to four years of job‑related retail banking experience, or a combination of experience and training.
• Proven ability to build and foster client relationships through proactive outreach and follow‑up.
• Strong communication skills and ability to engage clients effectively.
• Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
• Excellent customer service and interpersonal skills.
• Experience demonstrating digital products and self‑service technologies.
• Ability to identify and explore a customer’s true needs while leveraging a digital‑first mindset.
• Basic proficiency in recommending solutions that meet customer needs both reactively and proactively.
• Experience in the financial services industry preferred.
• Bilingual in English and Spanish encouraged.
• National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z is required; subject to background and credit checks.

Job requires working from a U.S. Bank location five (5) days per week.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (2–5 weeks, depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law

Pay Range: $21.68 – $26.50 per hour.

• U.S. Bank participates in the E‑Verify program.
• Background checks are conducted in accordance with applicable local and federal regulations, including the Fair Chance Ordinances, FDIA Section 19, and other requirements such as FINRA, NMLS, and Reg Z.
• Applicants must comply with U.S. Bank policies, the Code of Ethics and Business Conduct, and workplace safety policies.

U.S. Bank is an equal‑opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status. We welcome applicants who have arrest or conviction records.