Reservation Agent

The opportunity

Delaware North Gaming is hiring a full-time Reservation Agent to join our team at Southland Casino in Memphis, Arkansas. If you have excellent communication skills, are able to effectively prioritize and multitask, and enjoy working in a fast-paced environment.

$15.00 – $15.00 / hour

Information on our comprehensive benefits package can be found at

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

• Answer, screen, and forward calls using a multi-line telephone within three rings. Maintain a professional office environment and professional relations with internal and
• external customers in accordance with the established DNC customer service program
• Document all guest requests, concerns, and communication to the responsible personnel for proper handling
• Verify the accuracy of guest information when reserving a room while following all policies and procedures
• Monitor and edit all incoming reservations and check for coupon accuracy
  
  Monitor house status and assist with room balancing and inventory as needed
• Communicate effectively with management regarding service issues and breakdowns
• Assist with Front Desk and Gift Shop when needed

• Effective written and oral communication skills, professional telephone etiquette, computer skills including e-mail, spreadsheets, database activity, and keyboarding
• Capacity to work a flexible schedule
• Experience handling inbound and outbound calls preferred
• No high school diploma or GED required

• Ability to sit or stand for extended periods of time
• Adequate vision capabilities

• Days
• Weekends
• Holidays

Source:
Hospitality Online