Player Services Representative

The opportunity

Delaware North Gaming is searching for a full-time Player Services Representative to join our team at Southland Casino in West Memphis, Arkansas. As a Player Services Representative, you will be responsible for checking guests in and out, and assisting with all player rewards transactions.

If you want a job that provides fast-paced work in a collaborative environment where there are endless opportunities, apply now.

$15.00 – $15.50 / hour

Information on our comprehensive benefits package can be found at

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

• Update player rewards information, perform credit and cash transactions, and issue player cards
• Explain games, contests, drawings, and promotional giveaways to guests
• Read group resumes and oversee daily activities of groups
• Complete shift closing, drop cash, check payments, and secure bank at all times
• Offer bell assistance to all arriving and departing guests

• No high school diploma or GED required
• Minimum of 1 year of experience in front desk customer service
• Must be able to obtain and maintain a state gaming license
• Strong written and verbal communication skills

• Ability to lift up to 50 pounds
• Ability to stand 100% of the time

• Overnight
• Every weekend
• 8hr shift
• Holidays