Customer Service Representative; Self Storage

Customer Service Representative (Self Storage)

Job Category: Operations
Requisition Number: CUSTO
006311
Employment Type: Full‑Time

Mini Mall Storage Properties – 701 AR‑77, West Memphis, AR 72301, USA

You will play a pivotal role in delivering outstanding service to our customers while overseeing the effective operation and maintenance of our storage facilities. Your responsibilities encompass lead management, sales, customer service, unit inventory, brand standards, security, delinquency management, auction processes, and daily business reconciliation.

• Follow internal sales processes with potential customers to convert leads into sales/up‑sales through various channels, including phone, online, and walk‑in.
• Build and maintain strong relationships with current and prospective customers.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Facilitate the auction process for units with unpaid accounts and delinquency, adhering to legal and company guidelines.
• Use market knowledge to understand the potential customer demographic for sales, and local competitors for pricing strategy development.
• Facilitate the customer experience by completing their rental agreements, protection plans and applying appropriate discounts as applicable.
• Maintain detailed records of sales activities, customer interactions, and transactions.
• Ensure daily business reconciliation, accurately recording and managing rent payments, collections, and other financial transactions.
• Identify, elevate, and support property improvements and initiatives to optimize customer satisfaction and sales efficiency.
• Conduct regular walkthroughs to manage unit inventory, ensure accurate tracking of unit availability, cleanliness, brand standard adherence, and facility feature functionality, including lighting and security cameras.
• Other job duties as assigned.

• High school diploma or equivalent, with preference for previous sales, customer service, or property management experience.
• Basic computer skills, including Microsoft Office proficiency.
• Ability to work independently and collaboratively within a team.
• Strong organizational and problem‑solving capabilities, coupled with excellent interpersonal and communication skills.
• Meticulous attention to detail in unit inventory management, brand standards, and security protocols.
• Proficiency in effective delinquency management, including collection calls, auctions, and daily business reconciliation, while maintaining accuracy and reliability.
• Successful completion of a criminal background check and verification of a Motor Vehicle Record.

• Competitive compensation package comprising a group benefits plan, 401K matching program, and a discretionary bonus program.
• Safety‑first work environment.
• Supportive team and senior leadership that empowers growth, creativity, and personal development.
• Commitment to a respectful and inclusive workplace where unique perspectives and backgrounds are valued.

Equal Opportunity Employer. All applicants will receive the same consideration and opportunities regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or any other legally protected status. Please review the Know Your Rights notice from the Department of Labor for additional information.

Should you require accommodation to participate fully in the recruitment process, please email