IT Technician, Southland Casino

The opportunity

Delaware North Gaming is hiring a full-time IT Technician to join our team at Southland Casino, in West Memphis, Arkansas. If you are an IT Administrator who enjoys troubleshooting, assisting with implementing computing technology associated with applications, data, communications, hardware, and networks, this could be the collaborative team for you. You will be supported by the Operation Lead to assist with daily technical operations at Southland Casino.

$23.00 - $25.00 / hour

Information on our comprehensive benefits package can be found at

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

• Provide maintenance and support for desktops, laptops, and end-user support for hardware and software systems
• Assist in implementing solutions at the operating location, ensuring solutions are consistent with the overall IT strategy of Delaware North
• Set up and maintain computer software and hardware, user account and computer configurations for team members
• Actively prioritize and resolve issues and end-user help requests during normal business hours, as well as during events
• Record, track, and document successful and unsuccessful actions made through the help desk request problem-solving process

• Minimum 1 year of experience in a technical support role
• Experience with point of sale, property management systems, retail systems, cloud-based computing, network support, and Windows
• Excellent verbal and written communication, organization, and sales skills in a customer service-driven industry
• Team-oriented and able to prioritize job responsibilities
• Ability to work Friday to Tuesday 9 AM to 5 PM

Days

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sports book. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.