Surveillance Lead, Southland Casino

The opportunity

Delaware North Gaming is seeking a full-time Surveillance Lead to join our team at Southland Casino in West Memphis, Arkansas. As Surveillance Lead, you will lead by example in conducting facility-wide surveillance camera operations to assist in the protection and safety of the property, our guests, and Delaware North team members.

Pay $22.00 - $26.00 / hour

Information on our comprehensive benefits package can be found at

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Assist the Surveillance Supervisor in planning and scheduling of Associates assigned duties.

• Train new associates and ensure all policies and procedures are understood and followed.

• Monitor all areas of the property, including but not limited to gaming and cage activity, food and beverage activity, and security of the facility.

• Observe and report procedural violations and illegal activity.

• Make written reports and logs on any observed violations and illegal activity in a timely manner.

• Ensure that all cameras and computer systems are operational at all times.

• Keep associates and supervisors advised of daily events, and all company and departmental activities.

• Ensures that all state racing and gaming regulations and policies are followed.

• Comply with confidentiality regulations regarding all surveillance information including camera coverage, investigations, and proprietary material.

• Other duties as assigned.

More about you

• Minimum of 2 years' Casino Surveillance as an agent or operator working in the Surveillance Monitor room. Prior Gaming or law enforcement experience preferred.

• In depth understanding of all Table Games.

• Proven ability to identify Advantage Play, collusion, and cheating incidents on the Gaming Tables.

• Ability to utilize multiple programs to research and investigate Table Games, Slot System, F&B transaction data, License Plate Recognition, Guest , and Surveillance System analytics.

  Able to obtain and maintain required gaming licenses.

• Good communication and interpersonal skills, including the ability to multi-task effectively.

• Computer skills including e-mail, word processing, spreadsheets, routine database activity, and record keeping.

• Ability to understand and follow verbal and written instructions.

• Ability to write legibly and express thoughts on reports answering the essentials of report writing;
  Who, What, When, Where, & How.

• Ability to prioritize tasks, handle multiple projects simultaneously, organize and complete assignments.

• Maintain a professional and respectful attitude while on the job.

• Perform all duties with great INTEGRITY.

Physical requirements

• Ability to see and recognize details on video screen.
• Ability to hear and speak to communicate on two-way radio.
• Ability to sit for long periods of time.
• Work environment may consist of a dark area viewing video monitors.

Shift details

Evenings
Overnight
Weekends
8hr shift
10hr shift

Who we are

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sports book. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.