Kennywood - Guest Experience Agent

## Kennywood - Guest Experience Agent Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose:
* Bringing Families Closer Together by Creating Memories Worth Repeating(R)*. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality(R)—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Kennywood is a National Historic Landmark with over 125 years of experience in fun! Kennywood has an unmatched mix of more than 40 modern attractions and one-of-a-kind classic rides, including eight roller coasters, a Kiddieland with pint-sized thrills for the little ones, and more. Kennywood's rich history spans generations of good times and extends beyond the traditional summer season with popular Halloween and Holiday events.
** We are currently looking for a:
** Kennywood - Guest Experience Agent
** Roles & Responsibilities:
** The Guest Experience Department is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests.

Guest Experience Agents are responsible for handling transactions at main gate ticket booths, parking, as well as assisting with bag checking and answering guest inquiries.
** Roles & Responsibilities:
**** Parking:
*** Welcome guests to the park, while guiding them to an open parking spot
* Accurately complete all POS financial transactions for paid parking lots
* Ensure the smooth process of parking cars courteously assist guests with questions and complaints
* Follow the designated safety procedures when directing cars in the parking lot
* Follow patterns of parking cars in an efficient manner and adapt quickly
* Prevent guests from carrying unauthorized items through to bag check
* Maintain overall upkeep of the parking lots, including trash clean up and removal
* Direct emergency services such as fire and police in the event of an emergency
* Assist with special parking details in emergency situations or for special events
* Assist other Guest Experience departments as needed
* All other duties assigned by leadership
** Ticket & Pass Processing:
*** Provide exceptional guest service by greeting guests and being knowledgeable on various ticket promotions both online and at the gate
* Communicate with guests and answer questions regarding park passes, policies, and guest services
* Accurately sell parking passes, admission tickets, and season passes
* Operate all POS equipment accurately to finalize all purchases
* Conduct transactions while ensuring all PCI procedures are being followed – including credit and refund transactions, loss prevention
* Process season passes and reissue cards as needed
* Activate annual and season passes through point of sales-based programs and equipment
* Validate online tickets or coupons before allowing guest to enter
* All other duties assigned by leadership
** Admissions:
*** Measure height of all persons entering the park as they purchase tickets enforce any height restrictions that the park may have
* Scan all passes, tickets, and wristbands to ensure accurate attendance and valid guest entry
* Issues any additional materials, promotions, or souvenirs to each pass holder as they enter
* Check guests’ bags to ensure no prohibited items are brought into the park
* Monitor all guests exiting and re-entering the park
* Monitor all park communication including incoming calls and radio traffic
* Maintain a clean work Main Gate operation (wiping down counters, vacuuming, sweeping, picking up trash, etc.) to maintain a great first impression for incoming guests
* Replenish Park maps while…