Customer Service Representative

Customer Service Representative

Are you looking for a career where your work makes a real difference every day? We are seeking detail-oriented, customer-focused professionals to join a 24/7 contact center team dedicated to helping protect communities and critical infrastructure through damage prevention and safe excavation practices. This is an excellent opportunity for individuals who enjoy helping others, solving problems, working with technology, and thriving in a fast-paced environment.

Every call you handle helps prevent damage to underground utilities, protects public safety, and supports contractors, homeowners, and municipalities throughout Pennsylvania.

Build valuable skills in customer service, technology, mapping systems, communication, and operations while working in a stable industry with growth potential.

As a Customer Service Representative, you will serve as the first point of contact for customers requesting underground utility locates before excavation or demolition projects begin. You will gather detailed information, enter accurate data into computer systems, review mapping information, and provide exceptional customer support. This role involves handling a high volume of inbound calls while maintaining accuracy, professionalism, and adherence to quality standards.

Starting pay rate is $20.88/hr

• Answer inbound customer calls in a professional and courteous manner
• Gather and verify detailed information regarding excavation projects
• Accurately enter information into company software systems
• Utilize electronic maps and mapping tools to identify work locations
• Educate callers on safe digging requirements and procedures
• Process updates, re-notifications, cancellations, and emergency requests
• Handle difficult or frustrated callers professionally and effectively
• Place outbound calls when necessary to relay emergency information
• Maintain detailed records and documentation
• Meet quality, productivity, attendance, and schedule adherence expectations
• Assist users with online account navigation and ticket submissions when needed

This is a full time in office role with 24/7 operation with rotating days - NOT REMOTE!

• 6:00 AM – 3:00 PM
• 2:30 PM – 11:00 PM
• 10:30 PM – 7:00 AM

Please Note:

• Employees do not have the same two days off each week.
• Weekend and holiday availability is required.

• Previous call center or high-volume customer service experience
• Excellent verbal and written communication skills
• Strong attention to detail and accuracy
• Ability to remain calm and professional in challenging situations
• Strong active listening and problem-solving abilities
• Experience working with multiple computer systems simultaneously
• Ability to multitask while maintaining accuracy
• Reliable attendance and strong schedule flexibility
• Typing speed of 40+ WPM

• High School Diploma or GED required

Candidates selected for consideration will complete:

If you are a dependable, customer-focused professional who enjoys helping others, has strong computer skills, and thrives in a structured, fast-paced environment, we encourage you to apply today.