Paratransit Dispatcher

Air Star Transportation is currently seeking EXPERIENCED, Flexible, In-Office Access Dispatchers to join our team in a full-time position. The Dispatcher acts as the liaison between our company and its current clients. The right candidate will be flexible, dependable, positive and hard-working to cover shifts as needed . We pride ourselves for promoting from within and we are growing. YOU MUST BE ABLE TO WORK ALL SHIFTS.

• Answer calls and provide support to questions and concerns
• Managing large amounts of inbound and outbound calls in a timely manner
• Identify client needs, clarify information, research every issue and providing solutions
• Build sustainable relationships and engage customers by taking the extra mile
• Customer Service/Dispatching
• Utilize technology, software, and tools appropriately
• Able to multi-task, set priorities and manage time effectively
• Other duties as assigned

• A high school diploma or equivalent
• Previous experience in a customer support, office, clerical role, preferred
• Strong sense of customer focus and being able to adapt to different personality types

• Strong phone and verbal communication skills
• A polite, upbeat, positive and professional demeanor

Job Type: Full-time

Pay:
Depending on experience

• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overtime

• Are you able to pass a drug screen?
• Are you able to pass a criminal background check?
• Have you ever worked for Access?
• How many years of Dispatching experience do you have?

• High school or equivalent (Preferred)

• Customer service: 1 year (Preferred)

Job Types: Full-time, Part-time

• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• Are you able to pass a criminal background?
• Are you able to pass a Drug Screen? (yes, medical marijuana would disqualify)
• How many years of Dispatching experience do you have? We are looking for experienced dispatcher only.
• Do you understand this is FULL TIME and must be flexible and be available for all shifts including weekends?

• West Mifflin, PA 15122 (Required)

• West Mifflin, PA 15122:
  Relocate before starting work (Required)