Personal Care Specialist

Overview

Personal Care Specialists engage in one‑on‑one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Our ideal candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. The Person al Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary’s doors.

• Engage with and assist patients and/or customers in a customer‑facing, intimate retail environment.
• Play an active part in patients’ and/or customers’ education on products, methods of consumption, and safety.
• Utilize product and consumption‑method knowledge to recommend a safe and effective regimen suited to each patient’s and/or customer’s needs; remain up to date on product knowledge.
• Promote a positive, communicative, patient and/or customer‑oriented work environment.
• Assist in verifying order deliveries for accuracy.
• Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints.
• Ensure local and state cannabis regulations are properly enforced and upheld.
• Ensure the sales floor is properly stocked, well maintained, and compliant.
• Maintain hard copy files as required.
• Follow security measures and safety compliance procedures.

Complete duties at assigned workstations as determined by management during scheduled shifts including:

• Front of House:
  Check‑In, Sales Floor, POS (Kiosk, In‑Store, Pre‑Order), Curbside, Roll Thru.
• Back of House:
  Fulfillment, Receiving, Replenishment, Inventory Counts.
• Maintenance:
  Uphold cleanliness, safety, and presentation standards throughout the dispensary.
• Other duties as assigned.

• At least one year of customer service experience; preference for candidates with specialty, customer‑facing retail experience.
• Meet scheduling and availability requirements (e.g., ability to work varying shifts such as mornings, days, nights, and weekends).
• Reliable, responsible, and dependable attendance.
• Must be 21 years or older.
• Must pass all required background checks including state‑specific cannabis employment requirements.
• Possess a valid driver’s license or state .
• Must remain compliant with all legal or company regulations for working in the cannabis industry.
• Prior cannabis experience not required.

Must have the ability to perform the following tasks for prolonged periods of time during a shift:

• Move about the dispensary to fulfill work assignments and assist patients and/or customers in various locations.
• Remain in a stationary position, if required.
• Converse and communicate with individuals and groups directly.
• Operate point of sale systems, computers, and office productivity software.
• Prepare patient and customer orders by moving and placing products.
• Inspect and receive detailed information, such as dates of birth and orders.
• Move inventory and materials weighing up to 30 pounds independently.
• Position self to move inventory in storage areas.

• Excellent customer service skills.
• Desire to learn about cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies.
• Ability to establish and maintain effective working relationships with all employees.
• Strong listening and communication skills, verbal and written.
• Previous experience with POS systems.
• Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes, and organizational rules.
• Ability to follow instructions and incorporate constructive criticism from managers.
• Professionalism and integrity, including handling confidential information and complying with HIPAA requirements.

• Patient and/or customer‑facing environment.
• Ability to work outdoors in varying and sometimes adverse weather conditions.
• Exposure to cannabis and/or allergens that might be present.

As set forth in Green Thumb’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Although GTI is not a federal contractor, we provide applicants and employees with a voluntary option to confidentially self‑identify as a person with a disability or a veteran as part of our commitment to diversity and inclusion.